Manager Strategic Operations

Location: Sonnentalstrasse 21, 8600 Dübendorf

Working model: Hybrid – 4 days in the office (Monday to Thursday)

About Us

As part of the Entyre Group, Pflegewegweiser is one of the fastest-growing health tech scale-ups in the Swiss market. We are based in Zurich, Berlin, and Boston, employ over 500 people , and are redefining outpatient care: tech-enabled, fast, effective, and truly human-centered.

We combine high-quality care with operational excellence, clear processes, and a modern, technology-driven organization.

We believe that everyone deserves to live a self-determined, dignified life at home, even when in need of care. Family caregivers provide incredible support every day and deserve professional backing, reliable structures, and genuine appreciation.

Your role:

• Bring clarity to complexity by creating structure, setting priorities, and driving decisions forward.
• Ensure that strategic initiatives are not only planned, but actually executed.
• Be present where it matters most — solving urgent challenges while building sustainable solutions.
• Act as a member of the Swiss Leadership team, partnering closely across the business — not as a gatekeeper, but as an execution-driven operator with full visibility.

Responsibilities:

• Shadowing & Ownership: Support, take ownership, and drive key initiatives forward
• Translate strategic goals into clear projects, processes, and execution plans
• Lead cross-functional initiatives across Operations, Tech, Care, and Business Development
• Build a lean but effective management system (OKRs, dashboards, meeting cadences)
• Identify and remove bottlenecks along the customer journey (onboarding, advisory, documentation)
• Act as a sparring partner to the Managing Director on strategic topics
• Set the standard for “speed with clarity” across the organization

You bring:

• 2–5 years of experience in a top-tier consultancy or a similar high-growth/scale-up environment
• Strong hands-on mindset combined with a structured, strategic way of thinking
• Affinity for digital tools and automation, close cooperation across teams and departments, including the Tech team
• High execution drive, ownership, and proactivity
• Clear, pragmatic communication across all levels
• Strong learning mindset and team orientation
• Fluent in German and English

What we expect:

• A key role in a fast-growing company
• Direct exposure to and collaboration with senior leadership
• High ownership and real impact from day one
• Entrepreneurial culture with speed and pragmatism
• Strong development opportunities

How We Operate – Non-Negotiable:

"Insanely Great" for Families — Delivered Now

Forget mere “satisfaction.” We deliver support that makes caregivers feel seen, understood, and valued. Anticipate their needs and solve problems quickly. The standard is "Insanely Great," period. Anything less slows us down and fails our families.

Speed is King — Ruthless Focus is Key

Velocity comes from focus. Eliminate distractions. Concentrate all effort on the #1 critical objective until it’s done, then move on to the next. Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure — move the needle now.

Raise the Bar — Crush Mediocrity

Mediocrity kills speed, morale, and companies. Hunt it down and eliminate it. Good enough is never good enough. Demand top performance from yourself and everyone around you. Own your work, deliver excellence fast, and accept no excuses.

The Speed Algorithm — Question, Delete, Simplify, Accelerate

Build momentum by questioning every requirement: who asked and why? Delete ruthlessly — parts, processes, bureaucracy. Simplify what remains. Accelerate cycle times relentlessly. “It can’t be done” means “You haven’t figured it out yet — go do it.” Break bottlenecks, find shortcuts, and remove friction.

Act Like Owners — Bold Bets, Fast Action

This is your company. Own the mission and the results. Take initiative, make bold bets that leapfrog progress, and act decisively. If you stumble, learn faster and go again. Bias for action is everything.

The Bottom Line:

We are building something vital at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump in and build faster, welcome to Pflegewegweiser!

If you’re ready to grow with us and make a difference, we’d love to hear from you!