Manager, Strategy and Operating Model

Description

• Lead, coach, and develop team members through regular feedback, performance management, capability building, and succession planning.

• Manage resource allocation and utilisation to ensure optimal deployment and achievement of business targets.

• Support the attraction, recruitment, and retention of high-performing talent.

• Oversee the successful planning, execution, quality assurance, and profitability of client assignments.

• Monitor project progress, manage risks and stakeholder expectations, and ensure compliance with firm standards and governance requirements.

• Ensure timely reporting, documentation, invoicing, and assignment close-out activities.

• Identify, pursue, and convert business opportunities through effective client engagement, proposal development, and commercial negotiations.

• Grow the sales pipeline, expand key accounts, and drive

  cross-selling

  and upselling opportunities.

• Build and sustain strategic relationships with clients, partners, and industry stakeholders.

• Monitor market trends, client needs, and competitor activities to identify growth opportunities.

• Contribute to the development, enhancement, and commercialisation of the firm's products, services, and intellectual property.

• Strengthen the firm's market presence through thought leadership, networking, and industry engagement.

• Serve as a trusted adviser and subject matter expert within areas of specialisation.

• Provide technical oversight and quality review of assignments and deliver learning interventions for clients and internal teams.

• Promote knowledge sharing and adoption of leading practices across the firm.

• Contribute to firm-wide strategy execution, profitability, operational excellence, and leadership succession initiatives.

• Support business continuity by collaborating across practice areas and assuming leadership responsibilities as required.

• Plan and deliver training programs, workshops, learning interventions, and stakeholder engagement sessions as requested by the company.

• Ensure compliance with firm policies, governance requirements, and performance expectations.

Requirements

Qualification

• Bachelor's degree in business, Economics, Management or related discipline.
• 10-15 years’ relevant experience in strategy, operating model, transformation, programme delivery or management consulting.
• Relevant professional certification in strategy, programme/project management or business transformation.

Competencies and Capabilities.

• Operating Model Design: Leads development of future-state operating models and ensures alignment between strategy, structure, governance and capabilities.
• Organisation Design: Shapes organisational structures, roles and accountabilities required to deliver the target operating model.
• Decision-rights & Governance Design: Defines governance arrangements, decision rights and accountability mechanisms for transformed operating models.
• Operating Model Diagnostics: Diagnoses gaps between current and desired operating models and identifies implications for transformation.
• Analytical Thinking: Synthesises complex business, operational and market information into strategic insights.
• Problem Structuring: Frames ambiguous client problems into clear hypotheses, workstreams and decision areas.
• Transformation Roadmap Development: Converts strategic recommendations into sequenced transformation initiatives, milestones, and priorities.
• Strategy-to-Execution Design: Links strategic choices to operating requirements, programmes and execution mechanisms.
• Performance Architecture Design: Aligns performance measures and management mechanisms with strategic and operating model objectives.
• KPI Framework Development: Designs meaningful performance measures that translate strategic priorities into measurable outcomes.
• Benefits Realisation Management: Establishes mechanisms for tracking whether transformation initiatives deliver intended business value.
• Execution Discipline: Orchestrates delivery across workstreams, manages dependencies and maintains focus on agreed outcomes.
• Stakeholder Management: Builds alignment with senior clients and coordinates multiple stakeholders around transformation decisions.
• Communication & Influencing: Strong written and verbal communication, active listening, presentation and stakeholder-management skills, with the ability to influence outcomes professionally.
• Collaboration: Builds and maintains productive working relationships across teams, functions, and stakeholder groups to achieve shared goals.
• Facilitation: Effectively plans and delivers training programmes, workshops, learning interventions, and stakeholder engagement sessions.