Manager, Strategy & Operations - Expansion (CA/MX/CL)

Position Overview

Join the Expansion team as a Manager, Strategy & Operations, and become part of the team helping sellers successfully grow beyond their home marketplace into Canada, Mexico, and Chile. We're looking for someone genuinely energized by cross-border e-commerce and the challenge of scaling a seller growth program across multiple markets at once.

This role partners closely with business teams to build the data foundation, sharpen the operating processes, and clear the cross-functional roadblocks that stand between a seller's first sign-up and sustained growth in a new market. You'll own end-to-end visibility into the seller expansion journey, from awareness and onboarding through post-launch growth, working hand-in-hand with Business Development (BD), Key Accounts (KA), Go-to-Market (GTM), and Walmart Fulfillment Services (WFS) to identify what's slowing sellers down and fix it. The ideal candidate brings strong analytical instincts, real curiosity about how cross-border marketplaces work, and the persistence to follow a problem across multiple teams until it's resolved.

Primary Responsibilities

Seller Expansion Journey & Cross-Functional Partnership

• Own visibility into the end-to-end seller expansion journey across Canada, Mexico, and Chile, partnering with BD, KA, CP, GTM, and WFS to spot and resolve issues across marketing, onboarding, activation, and post-launch growth.

• Build and run the syncs, trackers, and escalation paths that keep seller launch issues moving toward resolution instead of quietly stalling.

• Dig into recurring friction points, including compliance gaps, fulfillment bottlenecks, and seller experience pain, and drive the process fixes that stop them from coming back.

Data & Performance Insight

• Build and maintain the dashboards and reporting infrastructure that give the team real-time visibility into seller activation, conversion, and post-launch performance across markets.

• Turn performance data and market signals into sharp, actionable insight that shapes team strategy and leadership decisions.

• Continuously evaluate what's working and what isn't, pulling in input from BD, KA, WFS, and seller-facing teams to keep the program sharp.

Process & Operating Excellence

• Continuously improve the team's operating processes and tools, raising the bar on efficiency and decision quality.

• Design scalable frameworks and KPIs that help the broader team track and improve seller outcomes over time.

• Partner directly with functional teams to turn ambiguous, half-formed business questions into clear, actionable plans.

Requirements

• Bachelor's degree in Business, Business Administration, Operations, or a related field (Master's degree preferred)

• 5-8 years of experience in e-commerce, marketplace, or cross-border trade, ideally within business operations, strategy, analytics, or program management.

• Strong understanding of cross-border commerce and seller lifecycle management.

• Proficiency in data analytics; hands-on experience with a BI tool such as Tableau, QuickSight, or Power BI strongly preferred.

• Strong Excel and analytical/modeling skills.

• Bilingual fluency in Mandarin and English, with the ability to produce executive-ready materials in both languages.

• Excellent written and verbal communication skills, with strong stakeholder management and relationship-building ability across teams.

• A track record of driving alignment and results across cross-functional teams, without relying on direct authority.

• Sharp structured thinking, with real comfort operating in ambiguity and moving quickly on shifting priorities.

Success Profile

• Catch cross-team blockers early and keep them from piling up unresolved.

• Deliver dashboards and reports the team can trust and use without needing rework.

• Keep the team's operating processes and trackers running smoothly on a day-to-day basis.

• Handle both planned analysis work and quick-turn requests without dropping either one.

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.