Manager - Talent Attraction & Tech

Job Summary

The Manager, Talent Attraction Technology leads Talent Acquisition operations and technology enablement for the Global Capability Network. This role is responsible for operational delivery across sourcing and candidate engagement support, TA systems support, reporting, process governance, documentation, access control oversight, and service performance management.

The Manager partners closely with US Talent Acquisition leaders, in-country leadership, technology partners, and recruiting delivery teams to ensure the GCN operating model runs with clear processes, reliable data, consistent service levels, and strong stakeholder communication. Success in this role requires experience leading leaders, managing talent attraction strategies (sourcing and marketing), supporting technology and process enablement for large scale recruitment teams.

Responsibilities

TA Operations, Technology Service Delivery

• Lead day-to-day talent attraction and technology support across assigned GCN teams, ensuring work is delivered accurately, consistently, and in alignment with defined service standards.
• Provide leadership oversight for sourcing, candidate engagement, and TA Ops Tech Support teams, ensuring priorities, handoffs, and escalation paths are clear.
• Monitor operational health across TA processes, identify recurring issues, and drive timely resolution in partnership with recruiting, HR, technology, and shared services stakeholders.
• Establish service routines, performance expectations, issue management practices, and governance mechanisms that support consistent delivery across multiple TA workstreams.

Data, Reporting Operational Insights

• Own recurring talent attraction reporting routines, including service metrics, productivity, quality, aging, SLA performance, workload, and operational risk indicators.
• Ensure leaders have timely, accurate reporting and insights to support business demand.
• Partner with analysts and system teams to improve dashboard quality, report definitions, data validation practices, and reporting documentation.
• Strengthen data discipline across teams by reinforcing accurate system usage, consistent tracker maintenance, and documented reporting standards.

Systems Support, Access Control Process Governance

• Provide leadership oversight for TA systems support activities, including user support, issue triage, enhancement intake, testing support, and operational readiness for process or system changes.
• Oversee access control processes for assigned TA systems, including request intake, approvals, documentation, periodic review, and compliance with role-based access standards.
• Ensure standard operating procedures, job aids, workflow documentation, and process controls are current, accurate, and adopted by team members.
• Partner with US TA Technology Operations and internal technology teams to support releases, workflow updates, automation opportunities, and adoption of new tools or reporting capabilities.

Leadership, Stakeholder Partnership Continuous Improvement

• Lead, coach, and develop managers and team leads across sourcing, candidate engagement, and technology support functions.
• Build a high-accountability culture focused on quality, responsiveness, confidentiality, documentation discipline, and continuous improvement.
• Serve as a senior escalation point for operational issues, service risks, stakeholder concerns, and cross-functional dependencies.
• Partner with US-based and in-country stakeholders to align priorities, clarify expectations, and communicate progress, risks, and decisions across time zones.
• Identify opportunities to standardize, automate, and improve TA processes while maintaining compliance with internal policies and data privacy expectations.

Education Experience

• Bachelor's degree in Human Resources, Business Administration, Operations, Information Systems, Analytics, or a related field; equivalent experience may be considered.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.