Manager - Technical Infrastructure Specialist

Position Summary Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint. The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations. The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Desired Candidate Profile

Required Skills & Experience

• 18-20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management.
• Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
• Should have strong experience in ITIL and ISO processes .
• Should have core technical expertise in at least 2 technologies .
• Should understand and worked on concept of Automation and AI .
• Should understand Risk and compliance management .
• Experience in Service Improvement Plan .
• Preferably from IT service company such as Wipro, Cognizant, LTI, etc.
• Must be from KSA Region.
• Good communication skills.

Key Responsibilities

• Infrastructure Delivery Management Lead end-to-end operations of: Data Center Infrastructure Server & Virtualization Platforms Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN) Linux & Unix Platforms Deskside Support Services SOC and NOC Storage and Backup Service Delivery & SLA Management Ensure availability and operational readiness of enterprise infrastructure. Drive proactive monitoring, incident management, problem management, and root cause analysis. Maintain system uptime, performance, capacity, and reliability. Establish and maintain service levels aligned with business requirements. Monitor and achieve SLA, OLA, KPI, and uptime targets. Lead major incident management and service restoration activities. Develop operational dashboards and executive reports on service performance. Ensure adherence to ITIL best practices and service management processes. Share