Manager, Technical Services

Job highlights

• Optimize 24x7 Operational Performance: Establish scalable operational workflows,shift schedules,and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs
• We have been named Fortunes Best Workplaces in Technology,Fortunes Best Workplaces in the Bay Area,and certified as a Great Place to Work !

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work-work that changes the world-is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us.

Role

As the Manager of Technical Services, you will build, mentor, and scale our 24x7 front-line engineering team in Bangalore to deliver rapid, high-impact resolution for global enterprise customers. In this high-visibility role, you will partner closely with Engineering, Product Management, and Global Support teams to modernize support workflows and eliminate operational bottlenecks. Your mission is to cultivate a culture of technical excellence and continuous innovation, ensuring our customers experience seamless reliability across their storage environments.

What You'll Do

• Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling.

• Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs.

• Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions.

• Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations.

  What You Bring

• Engineering People Leadership: Proven ability to recruit, grow, and inspire technical support or service delivery teams within high-growth, fast-paced technology organizations.

• Incident Management Technical Aptitude: Expertise in triaging complex hardware and enterprise software issues, paired with functional knowledge of enterprise operating systems (such as Linux, VMware, or Windows) and IT service management principles.

• Operational Excellence Agility: Strong track record of implementing process improvements, managing flexible 24x7 shift operations, and participating in leadership on-call rotations to maintain continuous service availability.

• Cross-Functional Collaboration Communication: Exceptional stakeholder management skills with the ability to navigate complex escalations and align business units around customer success.

• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure s policies, unless you are on PTO, or work travel, or other approved leave.

  What You Can Expect From Us

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology , Fortunes Best Workplaces in the Bay Area , and certified as a Great Place to Work !

• Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Accommodations and Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us if you are invited to an interview.

Our Commitment to a Strong and Inclusive Team

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Join us and bring your best.

Bring your bold.

Pure and simple.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.