Manager Technical Support After Sales

Main Tasks

Research activities

• Research regarding possible revenue generation (e.g. tenders, competitor replacement, replacement/service with existing customers, etc.)
• Researching project-specific details in the project award phase (e.g. competition situation)
• Initiate and conduct the pilot trials for the new applications / new products.

Technical documentation / design

• Compilation of project-specific technical documentation (e.g. in the course of tenders)
• Independent creation/adaptation of missing project-specific technical documentation
• Preparation of product-specific documents(e.g. case studies, product presentations, competitive comparison, etc.)
• Managing and reviewing project specific drawings
• Process engineering design / calculation of the entire process for specific projects
• Calculation and valuation of complete plants with regard to OPEX/CAPEX

Sales and product management support

• Supporting the sales department in acquiring new customers and maintaining existing customers (by telephone and/or in personal contact with travel activities): Presentation of the products both from a technical point of view and from a sales perspective
• Taking over the sales support of individual customers. Strategic planning of offers based on customer- or project-specific features in coordination with sales and product management
• Support of product management (e.g. preparation of turnover/sales overviews)

Technical Service

• Project / Replacement / Troubleshooting list maintenance
• Independent follow-up of systems already in operation with evaluation of the operating data. In case of conspicuous parameters, contacting the customer and initiating troubleshooting in water and process application
• Report Tech Service relevant customer feedback
• Support in the preparation of customer documents.

Experience

• Completed studies e.g. Bachelor or Master Environmental Engineering / Process Engineering / Chemical Engineering
• Knowledge of English, Hindi, local language advantageous. Knowledge of membrane technology in Water and Process application
• At least 5 years of professional experience in plant construction/engineering service provider (technical area or sales) and/or membrane technology handling water and process applications.