Manager – Technology

Location, Department Unit and Reporting

Location: Noida

Department: IT-ITeS Sector Skills Council Nasscom

Reporting To: Deputy Director

Basic Functions/ Job Responsibility

1. Vendor Interface:

• Serve as the primary point of contact between nasscom and the vendor.

• Collaborate with the vendor to ensure seamless onboarding of new learning content and courses.

• Act as a liaison to address questions, concerns, and issues from the vendor's side.

• Identify and support the closure of all open issues related to vendor services.

2. Content Partner Relations:

• Communicate and clarify the onboarding process to content partners, ensuring smooth collaboration.

• Work closely with content partners to gather necessary materials and facilitate content delivery.

3. Technical Expertise:

• Gain a deep understanding of technical aspects such as Single Sign-On (SSO) and database management.

• Evaluate the vendor's technical capabilities and identify any potential delivery challenges.

• Offer technical guidance and solutions to address technical issues as they arise.

4. Cost Evaluation:

• Monitor and evaluate the vendor's performance and cost-effectiveness.

• Identify cost-saving opportunities and work with the vendor to optimize pricing structures.

5. Data Analysis and Dashboard Creation:

• Strong hands-on experience with Microsoft Excel and SQL for data analysis.

• Convert data insights into informative dashboards.

6. Data Querying and Integration:

• Experience with querying medium-scale data and integrating data from various sources.

• Utilize technical skills in web applications, JavaScript, .NET, PHP, and API integration to streamline data processes.

7. Project Management:

• Plan, execute, and oversee the implementation of various project milestones.

• Maintain a project schedule and ensure that the project stays on track.

• Track project progress and report status to relevant stakeholders.

8. Quality Assurance:

• Ensure that the vendor's services meet the quality standards and requirements of the skilling project.

• Develop and implement quality assurance processes and procedures.

9. Documentation:

• Maintain accurate records of project-related activities, communications, and technical specifications.

• Generate reports and documentation to support decision-making and reporting to management.

Knowledge, Skills, Qualifications, Experience

• 5–8 years of relevant experience in vendor management, LMS/EdTech, digital learning, skilling projects, or technology-enabled project management.
• Bachelor’s degree in Computer Science, IT, Engineering, Business Administration, or a related field.
• Experience in managing technology vendors, content partners, and multiple stakeholders.
• Hands-on experience with LMS/digital learning platforms and content onboarding.
• Strong knowledge of Advanced MS Excel and SQL for data analysis and reporting.
• Experience in creating dashboards and management reports, preferably using Power BI.
• Working knowledge of SSO, APIs, databases, and system integration.
• Ability to understand technical requirements and coordinate with technology teams/vendors to resolve issues.
• Exposure to JavaScript, .NET, PHP, web applications, or similar technologies would be an added advantage.
• Experience in project planning, milestone tracking, implementation, and stakeholder reporting.
• Experience in vendor performance monitoring, SLA management, cost evaluation, and commercial optimisation.
• Strong understanding of quality assurance, process improvement, and documentation.
• Excellent communication, stakeholder management, problem-solving, and analytical skills.
• Ability to manage multiple projects/tasks simultaneously and ensure timely closure of deliverables and issues.
• Experience in skilling, EdTech, e-learning, education, or workforce development projects would be preferred.