Manager – Technology (Enterprise Solutions)

McDonald's is a leading fast-food chain committed to delivering quality, convenience, and value to our customers. With a strong presence across Hong Kong, we are dedicated to providing excellent service and innovative offerings that cater to the diverse tastes of our community. As a Manager - Technology (Enterprise Solutions), you will be responsible for leading Finance and HR enterprise systems to transform business operations. This is a hands-on managerial role requiring strong ownership, sound judgment, and the ability to influence cross-functional stakeholders, technology teams, and external partners to deliver business outcomes. And Using cutting-edge tech like AI and pursue professional growth opportunities.

The role reports directly to the Senior Manager - Technology and partners closely with business stakeholders, technology teams and external vendors to deliver scalable, secure, and innovative enterprise solutions. You will play a key role in shaping technology roadmaps, driving system integration initiatives, leveraging emerging technologies such as AI and automation, and ensuring enterprise platforms effectively support business objectives and operational excellence.

Responsibilities:

• Project Leadership: Lead cross-functional projects involving system implementations, upgrades, feature rollouts, and process improvements. Influence stakeholders, manage dependencies and risks, and drive teams and vendors toward agreed business outcomes.
• Technical Ownership: Provide expert-level support, troubleshooting, and maintenance for enterprise systems, proactively resolving issues to ensure system reliability.
• Business User Partnership: Partner with stakeholders to analyze workflows, identify inefficiencies, and implement technology solutions to enhance operational efficiency and accuracy.
• Strategic Innovation: Stay abreast of industry trends and emerging technologies (e.g., AI, automation) to recommend innovative solutions for Finance and HR processes.
• Solution Design & Implementation: Lead the end-to-end design, configuration, and deployment of enterprise solutions (e.g., SAP SuccessFactors, internal employee applications, financial systems and similar platforms).
• System Integration: Drive seamless integration of platforms with other enterprise systems, ensuring data consistency and interoperability.
• Compliance & Security: Ensure all solutions adhere to relevant regulations, organizational standards and implement robust security measures to protect sensitive financial and employee data.
• Data Management & Reporting: Oversee data migrations, ensure compliance with data security standards, and develop accurate, actionable reports for business users.
• User Enablement: Create comprehensive documentation and training materials to support end-user adoption and effective use of enterprise systems.
• Vendor Collaboration: Manage relationships with external vendors, ensuring timely delivery, service levels, timelines and quality expectations, ensuring timely system updates, issue resolution, and alignment with organizational needs.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• A minimum of 5 years' relevant working experience including at least 2 years' experience in Enterprise IT Application Management.
• Proven track record of leading complex enterprise system projects and achieving results through cross-functional teams, business stakeholders, and external vendors.
• Extensive experience with process optimization, system integration, and data management within Finance and/or HR domains together with knowledge of AI or automation application.
• Strong knowledge of SQL, APIs, and system integration methodologies.
• Exceptional analytical and problem-solving skills.
• Strong communication and stakeholder management abilities to collaborate with cross-functional teams.
• Self-motivated with the ability to work independently and manage complex projects.
• Detail-oriented with a commitment to delivering high-quality outcomes.
• Experience with Agile or Scrum methodologies.
• Expertise in change management or driving user adoption of enterprise systems.
• Comprehensive knowledge of mobile application design/implementation.
• Candidates will be considered for the Manager or Assistant Manager grade based on their experience and demonstrated scope of responsibility.