Manager, Technology Solutions

Job Summary

The IT Manager is an influential IT Application Owner responsible for delivering IT support operation excellence, continuous improvement, and strong application project delivery. This role emphasises delivering high-quality outcomes, bringing in emerging technologies — including AI and advanced analytics and delivering measurable business value while fostering sustainable growth. Ideal for a motivated individual passionate about driving digital transformation, deploying AI solutions, and delivering excellence in a complex, multi-site maritime and industrial environment.

Key Responsibilities

Application Ownership:

• End-to-End Management: Serve as the IT owner for designated software applications, managing the full lifecycle including implementation, updates, support & maintenance, and decommissioning. IT owner also to ensure the application continues to meet business needs and performance standards.
• System Stability and Performance Monitoring: Ensure quality support meeting SLA. Oversee the performance of applications, ensuring uptime, reliability, and continuous improvement to meet evolving business needs.
• Stakeholder Engagement: Act as the primary point of contact between IT and business stakeholders, ensuring alignment between the organization's objectives and the application's capabilities. Build and maintain strong relationships with vendors, ensuring optimal service delivery, ongoing support, and contract management. Work collaboratively across IT team to ensure seamless data flow and interoperability across systems.
• Governance & Compliance: Ensure that applications comply with internal policies, industry standards, and legal regulations. Maintain security best practices and manage risks. Oversee VAPT exercises, vulnerability remediation, and security hardening for Application and Hosting environment.
• Requirements Gathering: Lead the process of gathering business and technical requirements for enhancements or new software solutions, working closely with cross-functional teams to define project scope.

Application Landscape Management & Modernisation

• Define, Design, Document and continuous modernization of application architecture landscape in partnership with SaaS providers and Developer Partners for bespoke Applications. Drive migration from legacy monoliths toward modern, cloud-native, microservices-based architectures with API and Agentic AI MCP readiness

• Own availability and disaster recovery (DR) planning for critical applications; test and validate RTO/RPO targets.

• Access cloud and hybrid deployment models to evaluate fit for applications under management. Assess data sovereignty, cost, and risk trade-offs when recommending hosting options

AI Adoption & Automation

• Define and execute an AI adoption roadmap for the application support function, identifying high-value use cases for automation, augmentation, and intelligence.
• Champion the integration of AI/ML-driven observability, AIOps tooling, and intelligent alerting to reduce noise and accelerate diagnostics.
• Drive a shift-left culture — moving reactive break-fix toward proactive monitoring, self-healing automation, and knowledge management

Key Requirements

• At least 5-7 years of experience in application management, with a proven track record of performing Support and Project implementations.

• Bachelor’s degree in Information Technology, Computer Science.

• PMP, ITIL or equivalent certifications is an advantage.

• Cloud or AI certifications (AWS, Azure, Salesforce AI Specialist) are advantageous.

• Experience with Applications used by maritime related industry is advantageous.

• Familiarity with cloud-based applications, SaaS solutions, and modern IT architecture.

• Candidates must possess technical acumen and the ability to develop solutions

• Excellent analytical and problem-solving skills, with the ability to assess system performance and implement improvements.

• Thrives in a fast-paced, dynamic environment, managing multiple priorities and changing requirements.