Manager Tele Sales - Ecommerce

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

The incumbent in this role will be responsible for managing direct online channel sales (a ₹304 Cr. Business line) through a call center vendor, handling leads from Paid, Brand, and Organic Search channels. The candidate will work closely with the call center vendor team on the ground to improve efficiency and grow digital sales. The candidate should be familiar with the Term Insurance industry and possess strong team-building skills. S/he will work with cross-functional teams within and outside the organization, including Digital Marketing, IT, Operations, and Underwriting, and will work extensively with vendors managing the call center operations for this process.

The candidate will be the single point of contact for the outsourced vendor, responsible for managing day-to-day activities and defining strategies to scale this line of business. Additionally, the candidate should be capable of gathering requirement data and possess reasonable data analysis skills to create insightful dashboards for effective tracking and driving process improvement initiatives. S/he should be a good time manager and team player with the ability to deliver under aggressive timelines. The candidate in this role should also be able to make necessary presentations to management and ensure a strong learning curve for the team, providing them with opportunities to learn and grow with Max Life.

State:

Home Office

Branch:

Gurugram -90C

Department:

Ecommerce

Function:

Ecommerce

Posted On:

25-Sep-2026