Manager - Telecom

Our Mission:

Join the Industry Leader in Lifting Solutions

At Bishop Lifting Products, Inc., we don’t just move loads – we move industries forward. As the most trusted name in lifting, we’ve been solving routine and complex challenges since 1984 with top-quality products, deep expertise, and unmatched customer service. From wire ropes to rigging, slings, and below-the-hook solutions, we’ve got the gear and the grit to support America’s toughest jobs.

With 40+ locations nationwide, a growing team, and a culture built on safety, service, and teamwork, Bishop Lifting is where hard work meets opportunity. Be part of a company that’s lifting the industry – and our people – to new heights.

Your next big move starts here.

Position Overview:

Bishop Lifting is seeking a skilled and proactive Support Technician II specializing in telecom systems to install, configure, and maintain our IP phone infrastructure and support our broader network and end-user environment. This role keeps communication systems running reliably across the organization while working closely with the Network Operations team. The ideal candidate is equally comfortable in the office and in the field, combining technical expertise with strong customer service skills.

Key Responsibilities:

IP Phone System & Telecom Support

• Install, configure, and maintain IP phone systems, including hardware and software components.
• Monitor performance, troubleshoot issues, and coordinate repairs or replacements.
• Support system upgrades and implement improvements to enhance reliability and efficiency.
• Ensure the day-to-day operation of the IP phone system across all locations.
• Conduct site surveys and recommend improvements to site performance.
• Audit telecom and network systems to identify and address problem areas.

Network Operations Support

• Collaborate with the Network Operations team on equipment installation and integration.
• Perform on-site visits for IP telephony and network-related projects.
• Assist with the deployment of network infrastructure as needed.

IT & End-User Support

• Provide end-user technical support across hardware, software, and phone systems.
• Work the general help desk ticketing system, assisting end users with a wide variety of issues.
• Support Active Directory administration and Group Policy for user and device management.
• Design, develop, and help coordinate systems, policies, and procedures.

Process Improvement & Insight

• Analyze current telephony and network processes, recommending enhancements for performance, cost efficiency, and scalability.
• Stay informed about industry trends and emerging technologies in VoIP/IP telephony.
• Plan, organize, and evaluate site needs and requirements.

End-User & Technician Training

• Deliver training to end users on new phone systems and features.
• Assist with onboarding and cross-training new technicians to ensure consistent technical standards and best practices.
• Train non-technical users effectively on new tools and platforms.

Documentation & Reporting

• Maintain accurate installation records, configuration details, and user guides.
• Provide regular reports on system health, maintenance activities, and improvement recommendations.

Qualifications-

Required:

• 3+ years of experience as a systems administrator.
• 5+ years of experience in end-user support.
• Proven experience installing and managing IP phone systems (e.g., Cisco, Avaya, Polycom, Yealink, Mitel, RingCentral, or equivalent).
• Familiarity with VoIP protocols, SIP, and related network technologies.
• Knowledge of Active Directory administration and Group Policy.
• Knowledge of running basic PowerShell commands.
• Strong understanding of LAN/WAN environments and network hardware.
• Knowledge and understanding of basic networking operation and troubleshooting.
• Clear verbal and written communication skills.
• Ability to train non-technical users effectively.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills with the ability to manage multiple projects.
• Ability to adapt to real-time changes in a fast-paced environment.
• Willingness to travel for site visits and installations, including occasional overnight stays.
• Must be authorized to work in the United States without sponsorship
• Must be able to pass a pre-employment background check and drug test

Preferred

• Experience with other cloud-based VoIP platforms beyond those listed above.
• Knowledge of RingCentral open APIs for reporting.

Physical & Travel Requirements

• Ability to lift and carry up to 40 pounds.
• Capable of prolonged standing, walking, and performing repetitive motions.
• Comfortable working in varied environments, including offices, data centers, and client sites.
• Ability to travel domestically to various sites as needed, including occasional overnight stays.

Bishop Lifting Products, Inc. and it’s subsidiaries are an Affirmative Action and Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.

Apply today! We’re ready to help you start your new career path.