Manager, Telecommunications

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Position Summary:

The Manager, Telecommunications & Unified Communications is responsible for the strategy, architecture, implementation, and ongoing operations of global voice, video, and telecommunications infrastructure. This role oversees Microsoft Teams Phone solutions, enterprise telephony systems, vendor relationships, and telecommunications budgets while ensuring reliable, secure, and cost-effective communications services aligned with business objectives.

Key Responsibilities:

• Lead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure.
• Develop and execute telecommunications architecture strategies and technology roadmaps aligned with business needs and enterprise IT standards.
• Oversee Microsoft Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and Session Border Controllers (SBCs).
• Manage enterprise voice configurations, including dial plans, call routing, auto attendants, call queues, and emergency calling (E911).
• Lead migrations from legacy PBX and Cisco Unified Communications Manager (CUCM) systems to Microsoft Teams Phone.
• Provide technical leadership and guidance to engineering teams, project teams, and business stakeholders.
• Monitor service performance, call quality, network capacity, and security to ensure operational reliability and continuous improvement.
• Manage strategic relationships with telecommunications carriers, hardware vendors, and service providers to optimize service delivery and costs.
• Oversee telecommunications infrastructure upgrades, system integrations, troubleshooting, and incident resolution.
• Develop and manage annual CapEx and OpEx budgets, conduct monthly financial reviews, and identify cost-saving opportunities.
• Drive automation, standardization, and process improvements across telecommunications operations.
• Ensure voice and video infrastructure supports business continuity, scalability, and future organizational initiatives.

Required Qualifications

• Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent experience.
• 5–8+ years of experience in enterprise telecommunications, unified communications, or voice engineering.
• Strong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity.
• Experience with SIP, VoIP, SBCs (AudioCodes, Ribbon, Cisco, or equivalent), and legacy PBX platforms.
• Understanding of network technologies, including TCP/IP, DNS, WAN/LAN, firewalls, and Quality of Service (QoS).
• Experience with PowerShell automation, telecommunications troubleshooting, and performance monitoring.
• Demonstrated experience leading technical projects, managing vendors, and driving telecommunications initiatives.
• Strong leadership, communication, project management, and problem-solving skills.

Preferred Qualifications

• Microsoft Teams Phone, Microsoft 365, Cisco, or SBC-related certifications.
• Experience managing global telecommunications environments and cloud voice migrations.
• Familiarity with ITIL practices, enterprise architecture, and telecommunications security standards.

The Compensation for this role is $175,000 USD per year and eligible for up to 5% annual bonus. Actual compensation will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.