Manager - Tenant Relations

We are seeking a customer-centric and highly organized professional to manage society relations and stakeholder coordination for redevelopment projects. The role will serve as the primary interface between the organization and housing societies, ensuring seamless communication, documentation management, issue resolution, site coordination, vacation management, broker coordination, and progress reporting throughout the redevelopment lifecycle.

The ideal candidate should possess strong relationship management skills, excellent communication abilities, and experience in handling multiple stakeholders in redevelopment, real estate, customer service, or project coordination environments.

Key Responsibilities

Society Relationship Management

• Build and maintain strong relationships with society committee members, office bearers, residents, and key stakeholders.
• Ensure timely and effective communication between societies and internal project teams.
• Develop trust and confidence among society members throughout the redevelopment process.

Society Query Resolution

• Handle and resolve all society-related queries, concerns, and requests in a professional and customer-focused manner.
• Maintain regular follow-up and provide updates to stakeholders on project progress and pending matters.
• Escalate critical issues appropriately and ensure timely closure.

Documentation Management

• Coordinate collection, verification, tracking, and maintenance of society-related documents.
• Ensure completeness and accuracy of redevelopment documentation, agreements, consents, and records.
• Liaise with legal, technical, and project teams for document-related requirements and approvals.

Vacation Management & Resident Support

• Support and coordinate the vacation process of society members in accordance with project timelines.
• Assist residents with relocation-related requirements and address concerns during the transition phase.
• Coordinate with internal teams and external agencies to ensure a smooth and hassle-free vacation process.
• Monitor vacation status and maintain regular communication with affected members.

Broker & Channel Partner Coordination

• Develop and maintain relationships with brokers and channel partners supporting transit accommodation and redevelopment requirements.
• Coordinate with brokers for identification and finalization of suitable alternate accommodation for society members, wherever applicable.
• Ensure timely closure of broker-related activities and maintain proper records of transactions and engagements.

Payment Coordination & Commitment Management

• Coordinate with internal finance and project teams to ensure timely disbursement of rent, corpus, shifting charges, brokerage, and other committed payments to society members.
• Track payment schedules and proactively follow up to ensure commitments made to society members are honoured within agreed timelines.
• Address payment-related queries and provide regular status updates to stakeholders.
• Maintain payment trackers and documentation for management review.

Coordination & Stakeholder Engagement

• Coordinate meetings with society members, managing committees, consultants, architects, legal advisors, brokers, and internal stakeholders.
• Prepare meeting agendas, minutes of meetings, action trackers, and follow-up reports.
• Support presentations, discussions, and redevelopment proposal engagements with societies.

Site Visits & Project Support

• Organize and coordinate society site visits, project walkthroughs, sample flat visits, and stakeholder interactions.
• Accompany project teams during society meetings, member interactions, and site inspections whenever required.
• Facilitate smooth coordination between societies and project execution teams.

Reporting & MIS

• Prepare periodic status reports, management updates, and MIS reports on society engagement activities.
• Maintain records of interactions, meetings, documentation status, payments, vacation progress, approvals, and action items.
• Track key milestones and ensure timely reporting to management.
• Highlight potential risks, delays, and stakeholder concerns proactively.

Desired Candidate Profile

• Minimum 5 years of experience in redevelopment, real estate CRM, customer relationship management, society coordination, stakeholder management, or project coordination roles.
• MBA or Management Graduate preferred.
• Strong customer service orientation and relationship-building skills.
• Excellent verbal and written communication skills in English, Hindi, and Marathi.
• Experience in handling housing societies, member interactions, and redevelopment stakeholders.
• Ability to manage multiple societies and stakeholders simultaneously.
• Strong organizational, documentation, and follow-up capabilities.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and MIS reporting.
• Ability to work independently while coordinating with cross-functional teams.

Interested candidates can apply at [email protected] or [email protected]