Manager, Ticket Sales

About the Salem RidgeYaks:

The Salem RidgeYaks, Single-A affiliate of the Boston Red Sox, bring high-energy baseball and engaging fan experiences to Carilion Clinic Field. Building on a strong baseball tradition in Salem, the RidgeYaks combine a fresh identity with a continued commitment to player development and community connection. As part of Diamond Baseball Holdings (DBH), the RidgeYaks are supported by a network of clubs focused on innovation, collaboration, and long-term success. DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Position Overview:

The Salem RidgeYaks are seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short-term and long-term ticket revenue goals, attendance goals and retention goals. The Manager, Ticket Sales will report to and collaborate with the Director, Ticket Sales.

Essential Duties and Primary Responsibilities:

• Responsible for, but not limited to, new season ticket sales, individual and packaged suites/hospitality, and group events to corporations, non-profits, schools, civic groups and the general public with an emphasis on maximizing revenue
• Meet and exceed established weekly, monthly and annual sales goals
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
• Generate a pre-determined minimum number of weekly out of office as well as in ballpark “face-to-face” meetings to create new business opportunities
• Provide a superior level of customer service to all suite clients, season ticket holders, plan holders, single game buyers, new business prospects and fans alike
• Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
• Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
• Participate and contribute to sales team meetings and training sessions
• Model and reinforce the RidgeYaks expectations of positivity, work ethic, professionalism, respect and being the best you can be
• Oversight of the Inside Sales Representative program including hiring, training, and leadership
• Other duties as assigned

Qualifications:

• Minimum two years of prior outbound sport sales experience
• Minimum one year management experience
• Looking for a leader who is personable, hardworking, self-motivated, organized and detail-oriented to become a valuable member of our sales team.
• Excellent communication (written and verbal), decision making, basic computer skills, project management, and inter-personal skills necessary.
• Willing to engrain themselves in the community through networking and relationship building
• Strong organizational and time-management skills
• Excellent oral and written communication, customer service and problem solving skills
• Ability to function in a fast-paced environment, handle multiple projects and adhere to deadlines
• Ability to navigate the stadium in order to visit clients during home games and escort potential customers on seat tours, showing various seating options and facilities on both game days and non-game days
• Availability to work flexible hours including nights, weekends and holiday
• Minimum three business based relationship references available upon request.