Manager - TQM

This role is responsible to develop and implement companys total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality

Key Responsibilities:

• Conduct process mapping and identify NVA and manual activities for process improvement in Finance , Customer experience Marketing and IA
• Assists in the development of systematic approaches for assuring high quality services for these functions
• Integrates and aligns the processes that will best achieve the desired results
• Make continual improvement of products, processes and systems
• Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
• Identify Critical to Quality Metrices to measure and there by improve process quality for the mentioned functional processes
• Identify and execute Process improvement projects and manage end to end cost optimization

Job Requirements

• Graduate in any stream with process excellence background -LSS BB Certification added advantage
• 6 to 8 years of experience in process improvement, TQM
• Process mapping to Identify key business processes exceptions and bottlenecks
• Experience in planning and executing performance & process transformations
• Demonstrated ability to implement new techniques and continuous improvement programs
• Strong Knowledge on TQM, Lean, Six Sigma tools and framework
• Strategic and analytical thinking
• Strong communication and interpersonal skills
• Problem solving and decision-making skills
• People Management & Networking skills