Your day**‑to‑**day:
Every day is different, but you’ll mostly be:
<ul>
<li>Supporting Front Office and Guest Relations daily operations to ensure consistent, high‑quality guest experiences.</li>
<li>Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.</li>
<li>Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.</li>
<li>Willingness to participate in rotational training assignments across all departments within the Rooms Division, including Front Office, Guest Relations, Club Lounge, Housekeeping, and other related operations.</li>
<li>Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.</li>
<li>Coordinating with Front Office, Club Lounge, Housekeeping, Food &amp; Beverage, and other departments to enhance the guest journey.</li>
<li>Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.</li>
<li>Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.</li>
<li>Supporting preparation of reports related to guest feedback, trends, and service quality.</li>
<li>Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.</li>
<li>Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.</li>
<li>Serving as the Manager on Duty for Front Office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership.</li>
<li>Taking on leadership responsibilities and managing Front Office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained.</li>
<li>Commitment to successfully completing 12 to 18-month Management Trainee Program designed to prepare future hospitality leaders.</li>
</ul>
Experience Needed:
<ul>
<li>Previous experience in Front Office, Guest Relations, or a similar guest‑facing hotel role, preferably within a 4‑ or 5‑star environment.</li>
<li>Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.</li>
<li>A guest‑focused mindset with basic experience or interest in service recovery and problem solving.</li>
<li>Fluent in English; additional languages are an advantage.</li>
<li>Professional appearance, attention to detail, and a positive attitude.</li>
<li>Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.</li>
<li>Ability to work in a fast‑paced, guest‑focused environment.</li>
<li>Flexibility to work shifts, weekends, and public holidays.</li>
<li>A degree or coursework in Hospitality or Hotel Management is preferred but not required.</li>
</ul>

Manager Trainee Rooms Division

Manager Trainee Rooms Division

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