Manager - Training Operations

Key Responsibilities of the Role:

1. Training Centre Setup & Expansion

• Lead the operational setup of new Language Training Centres across locations.
• Coordinate with internal stakeholders, vendors, landlords, and facility partners during centre setup.
• Ensure classrooms, training infrastructure, furniture, IT equipment, and learning resources are operational before launch.
• Standardize centre setup processes and operational checklists.
• Travel to new and existing centres for setup, audits, and operational reviews.

2. Training Operations Management

• Ensure smooth day-to-day functioning of all language training centres.
• Coordinate training schedules with the Academic and Training teams.
• Ensure classrooms are prepared prior to every batch.
• Maintain operational readiness across all centres.
• Resolve day-to-day operational issues impacting training delivery.

3. Training Support & Documentation

• Maintain complete documentation for every training batch.
• Prepare and maintain attendance registers, batch files, trainee records, assessments, certifications, and compliance documentation.
• Ensure proper documentation of trainer allocation, classroom schedules, and training calendars.
• Support audits by maintaining accurate operational records.

4. Learning Material Inventory Management

• Maintain inventory of books, language learning material, training kits, stationery, and classroom resources.
• Manage stock issuance and returns.
• Monitor stock levels and coordinate timely procurement.
• Ensure proper tracking and reconciliation of all learning materials

5. Administration, Infrastructure & Facility Management

• Ensure classrooms and training centres are clean, functional, and professionally maintained.
• Coordinate repairs, maintenance, housekeeping, security, internet, power backup, and vendor services.
• Monitor facility readiness before commencement of every training batch.
• Maintain asset registers and equipment inventories.

6. Attendance & Batch Administration

• Track candidate attendance on a daily basis.
• Monitor trainer attendance and classroom utilization.
• Generate attendance reports and share dashboards with management.
• Coordinate with HR and Academic teams for attendance-related issues.

7. Vendor & Procurement Coordination

• Coordinate with vendors for classroom infrastructure, stationery, IT equipment, printing, learning material, and facility requirements.
• Track vendor deliveries and service quality.
• Maintain procurement documentation and invoices.

8. Process Improvement & Compliance

• Develop and implement Standard Operating Procedures (SOPs) for training centre operations.
• Ensure operational compliance across all training locations.
• Conduct periodic operational audits and recommend improvements.
• Identify opportunities to improve efficiency, cost optimization, and learner experience.

9. Reporting & MIS

• Prepare weekly and monthly operational reports.
• Track centre utilization, inventory status, attendance, operational expenses, and infrastructure readiness.
• Present operational dashboards to senior leadership

Key Requirements:

Experience & Background

• Bachelor's Degree in Business Administration, Operations, Education, or a related discipline.
• MBA or Postgraduate qualification will be an added advantage.
• 812 years of experience in Training Operations, Centre Operations, Education Administration, Learning & Development Operations, or Skilling Operations.
• Experience in setting up new training centres or educational facilities will be highly preferred.
• Preferred Industry Experience - Language Training Institutes, Educational Institutions, Universities, EdTech, Skill Development Organizations, Corporate Learning & Development, Vocational Training Centres, International Education & Mobility

Required Skills

• Training Centre Operations
• Administration & Facility Management
• Inventory & Asset Management
• Documentation & Record Management
• Vendor Management
• Training Coordination
• MIS Reporting
• Process Improvement
• Stakeholder Management
• Strong planning and organizational skills
• Excellent communication and coordination abilities
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace

Behavioral Competencies

• High ownership and accountability
• Strong execution orientation
• Detail-oriented with excellent documentation skills
• Ability to manage multiple centres simultaneously
• Problem-solving mindset
• Ability to work in a fast-paced, high-growth environment
• Strong interpersonal and cross-functional coordination skills
• Willingness to travel extensively for centre setup and operational support