Manager, TSN OFR Gateway

Job responsibility:

Job Purpose Manage daily Ocean Freight gateway operations, ensuring reliable capacity, cost control, service quality, compliance and effective coordination with carriers, suppliers, internal teams and overseas stations.

Suppliers

• Manager/monitor supplier performance per KPI/process request
• Contacts the supplier for shipping activities
• Implement new customer’s operations activities per SOP
• Ensure timely payment to supplier per work scope
• Liaise with suppliers on all shipping matters and documentation
• Take the full responsibility to negotiate the conditions and terms on contract terms, manage the carrier's extra cost and exceptional cases

Carriers & CFS agents 1.Manage daily OFR gateway operations, cargo flow, capacity and space allocation in line with product strategy and customer requirements.

• Coordinate with carriers, CFS agents, Operations and overseas stations to ensure timely and accurate shipment handling.
• Support carrier and supplier negotiations, contract implementation, spot or ad-hoc requirements and exceptional cost control within company policy.
• Ensure correct application of rates, contracts, routing, operational instructions and regulatory requirements.

Process Operational Duties

• Manage team performance
• Cargo flow and system entry, KPI follow up and monitoring
• Manage contract and relationship with suppliers/carriers
• Handle operational irregularities and problem shipments, with timely escalation and clear communication to stakeholders.

Quality & Improvement Drive process improvement, productivity, service quality and adherence to ISO, compliance and internal control standards.

People Management

• Plan and organize team resources to maintain efficient operations and a strong service culture.
• Set clear objectives and KPIs, coach team members, review performance and provide timely feedback.
• Identify training and development needs and promote teamwork, accountability and continuous improvement.

Job requirements:

• Bachelor’s degree & above
• A minimum of 7 years of experience in Logistics / Freight Forwarding Operations, team management experience is preferred.
• Solid knowledge of Ocean Freight operations, gateway handling, carrier or supplier management, rate structure and cost control.
• Good written and spoken English.

Skills/Knowledge

• Strong communication, negotiation, planning, data analysis and problem-solving skills.
• Project management skills (excellent)
• Software skills (excellent in Microsoft Office Suite especially Excel & Outlook)
• Time management skills
• Strong aptitude with numbers
• Independent and ability to work under pressure and in a team
• Ability to ensure accurate data analysis and translation

Core Competencies Customer focus | Results orientation | Collaboration | Decision making | Leadership | Accountability