Manager - US Medical Billing

Manager / Senior Manager US Medical Billing Process

Job Location - Noida

Roles & Responsibilities

• Lead and manage end-to-end US Medical Billing operations, ensuring compliance with client SLAs and quality standards.
• Oversee key billing functions including Charge Entry, Payment Posting, Accounts Receivable (AR), Denials Management and Collections.
• Drive operational excellence by monitoring productivity, quality, turnaround time (TAT) and revenue cycle KPIs.
• Manage, mentor and develop Team Leaders and Operations Managers to achieve business objectives.
• Analyze operational and financial metrics, identify process gaps and implement continuous improvement initiatives.
• Ensure timely resolution of client escalations and maintain high levels of customer satisfaction.
• Conduct regular governance meetings, prepare MIS reports and present performance insights to clients and senior leadership.
• Collaborate with Quality, Training, Workforce Management and HR teams to improve employee performance and engagement.
• Ensure compliance, client-specific guidelines and organizational policies.
• Manage staffing, capacity planning, attrition and succession planning to ensure operational stability.
• Support business transitions, process migrations and new client implementations.
• Monitor revenue cycle performance, identify denial trends, and implement corrective actions to maximize collections.
• Build strong client relationships and proactively identify opportunities for process enhancement and business growth.

Qualifications/Skills

• Bachelor's or Master's degree in any discipline
• Min 3 years of experience in US Healthcare/Medical Billing, with at least 2 years in a leadership role.
• Strong knowledge of Revenue Cycle Management (RCM), AR, Denials, Payment Postin and Medical Billing workflows.
• Experience managing large teams in a BPO/KPO/shared services environment.
• Excellent leadership, stakeholder management, analytical and communication skills.
• Proficiency in MS Excel, Power BI, and operational reporting tools is an added advantage.

Interested candidates can share resume at [email protected]