Manager/Sr. Manager, Engagement - Utility Operations

Manager/Sr. Manager, Engagement - Utility Operations

About the job Manager/Sr. Manager, Engagement - Utility Operations

Role summary

This role is the on-ground anchor for a large-scale digitization and modernization engagement running inside a large state electricity distribution utility. The Engagement Manager owns the day-to-day relationship with the utility, keeps technical deployment on track, and clears the operational and bureaucratic friction that typically stalls this kind of work inside a government-linked organization.

Reports to: Operations leadership

Key responsibilities:

Stakeholder relationship management

• Serve as the primary day-to-day point of contact between the engagement team and utility officials across all operating circles - building working relationships from field engineers up to circle-level and senior leadership
• Represent the engagement in periodic reviews with utility leadership; prepare clear, concise progress briefings that sustain buy-in and pre-empt pushback
• Read internal utility politics accurately - know which approvals need which sign-off, and which relationships to invest in to keep the engagement moving without escalation

Delivery

• Coordinate on-ground deployment of digital monitoring and asset-mapping tools, including geo-tagging of physical infrastructure (poles, transformers, substations, feeders)
• Track installation and rollout progress against agreed milestones; identify slippage early and escalate before it compounds into a larger delay
• Facilitate and manage the formal approvals required to keep deployment moving - MoUs, data-sharing agreements, site access permissions - chasing these proactively rather than waiting on the utilitys own timelines
• Support planning and execution of new technical pilots as the engagement expands into additional circles or new asset categories

Training adoption

• Design and run structured training sessions for utility field staff and engineers on new digital tools and processes
• Track actual adoption and usage of deployed tools post-training, not just attendance - flag where staff have reverted to old methods and address the root cause
• Build simple, repeatable training materials that can be reused as the engagement scales to new teams or circles

Data problem-solving

• Monitor asset-tagging and data-quality progress against engagement targets; identify and escalate systemic data gaps to technical leads
• Identify recurring operational bottlenecks - approval delays, staff turnover, resistance to new tools, inconsistent data practices - and propose practical, utility-specific workarounds rather than generic fixes

Requirements

• B.Tech/B.E. (Electrical/Power preferred); Energy/Policy background a plus but not required
• 5-8 years of experience in the power sector, DISCOMs, or utility-focused consulting - candidates from conventional power backgrounds (generation, transmission, coal-side) are welcome
• Working knowledge of smart grid systems, AMI (advanced metering infrastructure), SCADA, or utility IT/data systems
• Demonstrated experience navigating slow-moving, government-linked, or public-sector stakeholder environments and getting things done despite them
• Comfortable being deployed on-site full-time, not a remote-first or hybrid-preference candidate
• High accountability and follow-through with minimal day-to-day supervision - this role is judged on outcomes delivered, not hours logged or visible activity

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.