Manager,Workforce Training & Development

The Steamship Authority is currently seeking to fill the position of

Manager of Workforce Training & Development at the Steamship

Authority's Falmouth administrative office location. This is a

full-time, non-union position. Position Function: The Manager of

Workforce Training & Development is responsible for leading

organizational wide trainings & career pathways through coordinating,

management & execution of workforce development programs. The Manager

will proactively assess the needs of the organization & work closely

with internal stakeholders. Duties & Responsibilities: Implement &

oversee organization-wide training programs, including employee customer

service, supervisory development, & any workforce & HR-related

trainings. Collaborate with the management team to provide workforce

development, planning & support. Facilitate various staff training

courses held with internal & external parties. Oversee the

implementation of customer facing training programs. Develop & launch

career pathways & its curriculum for career tracks. Manage employee

opinion & workforce-related surveys while assisting managers in

implementing a results-oriented action plan. Develop staff & supervisory

training for new hires & periodically though the year for all staff.

Implement a train the trainer model with consultation from external

vendors. Partner with community-based schools, colleges & training

programs that serve community residents. Assist with employee

recognition programs & events in collaboration with Human Resources

Director, managers, & staff. Manage execution of all activities,

projects, training & deadlines related to workforce development &

employee recognition. Provide function direction to subordinates

regarding SQMS disciplines. Other related duties as assigned.

Requirements: A minimum of 5+ years of training experience. Excellent

customer service & cultural sensitivity are a must. Must have strong

interpersonal skills, effective communication, including written & oral.

Advanced skills with Microsoft applications (Outlook, Word, Excel,

PowerPoint, Teams) & other web-based applications. Ability to work with

confidential information. Highly organized with ability to manage

multiple projects at once. Fluency in Portuguese &/or Spanish highly

desired.