Managing Agent Data Co-ordinator

We're looking for a highly organised and customer-focused Managing Agent Data Co-ordinator to join our Service Charge & Specialist Leasehold Services team.

Reporting to the Managing Agent Administration Manager, you'll provide administration, coordination and business support to the Managing Agent Relationship Team. You'll play an important role in helping the team operate efficiently while providing excellent service to residents, managing agents and other customers.

This is a varied role where you'll coordinate information, support service charge and leasehold activities, maintain records, handle enquiries and help ensure services are delivered accurately and efficiently.

What You'll Be Doing

• Providing administrative support to the Managing Agent Relationship Team.
• Assisting with Section 20 consultation processes and resident communications.
• Processing invoices, purchase orders and payment requests.
• Liaising with managing agents and other external partners to obtain documentation and information.
• Maintaining accurate records across CRM and other systems.
• Managing enquiries from residents, managing agents, freeholders and colleagues.
• Coordinating communications, mailshots and responses.
• Supporting meetings, reports and management information.
• Assisting colleagues with complaint responses and service improvements.
• Building positive relationships with internal and external stakeholders.

A bout You You'll be an organised administrator with excellent customer service skills and a passion for helping customers and colleagues.

You'll also have:

• Strong customer service and communication skills.
• Experience using databases, management information systems or CRM systems.
• Good organisational skills with the ability to manage competing priorities.
• Strong attention to detail and accuracy.
• Good problem-solving and numerical skills.
• The ability to work collaboratively with a range of stakeholders.
• Good knowledge of Microsoft Office applications.
• The ability to learn new systems and processes quickly.