Mandarin Aftersales Service Operations Manager

Company Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines.

• Position: Mandarin Aftersales Service Operations Manager
• Industry: Biggest Mobile Technology Company
• Location: BGC, Taguig City
• Schedule: Dayshift Schedule (Monday-Friday at 9AM-6PM)
• Salary: Php 60,000-Php 80,000
• Work Set-up: Work On-Site

BENEFITS:

• Government-Mandated Benefits
• HMO
• 13th Month Pay
• Free Medical Examination
• Load Allowance
• The company will discuss other allowances.

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who can speak, read, and write in Mandarin (Basic to Proficient)
• Open to Filipinos and Filipino-Chinese who can speak English and Tagalog.
• Bachelor’s degree in Engineering, Electronics, Information Technology, Business Administration, Operations Management, or a related field.
• Having 5 to 8 years of experience in after-sales, service operations, retail operations, technical support, repair operations, or consumer electronics.
• Having at least 2–3 years of experience in a supervisory or managerial capacity.

RESPONSIBILITIES OF JOB APPLICATION:

• Manage and oversee daily after-sales operations of the company's products and services.
• Monitor service centers and ensure efficient handling of repairs, warranty claims, returns, and customer concerns.
• Lead the aftersales team and ensure operational and customer-service targets are met.
• Handle escalated customer concerns and ensure timely resolution.
• Coordinate with sales, technical, logistics, and service teams to resolve aftersales issues.

RECRUITMENT PROCESS:

• Paper Screening
• Initial interview
• HR Interview (Language Assessment)
• Final Interview with Manager
• Job Offer

Pay: Php60,000.00 - Php80,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person