Mandarin Call Centre Agent

Mandarin-Speaking Call Centre Operator

Location: Woodmead, Johannesburg

Employment Type: Full-time

Working Arrangement: Rotational shifts

Salary: R10,000 – R12,000 per month + performance-based bonuses

Key Responsibilities

• Handle inbound and outbound customer calls in Mandarin and English.
• Assist customers with enquiries and provide accurate information.
• Resolve customer issues or escalate them to the relevant department.
• Record customer information, enquiries and follow-ups accurately.
• Follow call-handling procedures, scripts and service standards.
• Assist with Mandarin-English translation when required.
• Follow up on customer requests and ensure issues are resolved.
• Maintain confidentiality and professional communication.
• Work with team members to ensure efficient customer service.

Requirements

• Fluent in spoken and written Mandarin Chinese and English.
• Minimum Diploma / NQF Level 6 or equivalent.
• Good communication, listening and problem-solving skills.
• Professional telephone manner and customer-service attitude.
• Basic computer skills, including email, Word, Excel and data entry.
• Ability to follow procedures and work accurately.
• Willingness to work rotational shifts.
• Reliable, organized and able to work under pressure.

Advantageous

• Previous call center or customer service experience.
• Mandarin-English translation or interpretation experience.
• Experience using CRM, ticketing or customer management systems.
• Experience working with Chinese-speaking customers.

Strong graduates with excellent Mandarin and English communication skills may also be considered.

Salary and Benefits

• Basic salary of R10,000 – R12,000 per month, depending on qualifications and experience.
• Additional performance-based bonuses, subject to business and individual performance.

Application Requirements

Submit your CV with a brief summary of your Mandarin and English proficiency and any relevant call centre, customer service or translation experience.