Mandarin Customer Service(Immediate Joiner)

Customer Service Executive

Working Arrangement: Rotating Shifts (3-Shift Schedule)

Working Location: Guoco Tower near Pavilion Damansara (MRT Pusat Bandar Damansara Reachable)

Job Responsibilities

1. Manage order-related issues between users and merchants

• Verify transaction records and payment screenshots
• Handle disputes and make decisions based on platform policies

2.Monitor order status and resolve exceptions

• Investigate delays, cancellations, missing receipts, and information discrepancies
• Coordinate with users and merchants to improve order completion rates

3.Provide customer and merchant support

• Assist users with top-ups, withdrawals, and order placement processes
• Support merchants with payment-related inquiries and operational issues

4. Identify and escalate risk cases

• Detect suspicious activities, fraudulent screenshots, or abnormal behavior
• Escalate cases to the relevant teams for investigation

5.Maintain platform rules and standards

• Explain platform policies and procedures
• Handle violations according to company guidelines

6. Reporting and process improvement

• Document recurring issues and provide improvement recommendations
• Support SOP optimization and operational efficiency initiatives

Job Types: Full-time, Fresh graduate

Pay: RM3,800.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Parental leave
• Professional development

Work Location: In person