Mandarin Live Chat Customer Support Representative | Work From Home

Elevate Customer Experiences Through Exceptional Mandarin Communication

Employment Type: Full time

Shift: Shifting schedule

Salary: MYR 4,000

Work Setup: Work from home

Job Description

Strong digital support depends on professionals who can communicate clearly, respond quickly, and build trust across every conversation. As a Mandarin Live Chat Customer Support Representative, you'll use native Mandarin fluency and direct live chat experience to resolve customer inquiries, guide users through digital processes, and maintain service quality across rotating schedules. Bring your customer service expertise into a global environment with Emapta, where multilingual talent gains remote flexibility, continuous development, international exposure, and long-term opportunities to grow.

Benefits

• Work from home arrangement
• Government benefits
• Fifteen (15) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses

Qualifications

• Diploma, Bachelor's degree, or higher qualification
• Minimum 1 year of customer service experience with direct Live Chat support
• Professional-level Mandarin proficiency, written and spoken, is required
• Experience handling multiple customer conversations through chat-based support platforms
• Background in BPO, customer experience, digital services, technology, e-commerce, or similar environments is preferred
• Familiarity with CRM systems, ticketing platforms, and digital customer support tools
• Strong communication, problem-solving, documentation, and attention-to-detail skills
• Able to multitask effectively, manage several active conversations, and work independently in a remote setup
• Flexible to work rotating day, afternoon, night, weekend, and public holiday schedules

Responsibilities

• Provide professional customer support through live chat, email, and phone, delivering timely and accurate resolutions
• Assist customers with account inquiries, platform navigation, product information, and basic technical concerns
• Explain cryptocurrency services, account security, trading features, and platform processes with clarity and accuracy
• Escalate complex customer issues to appropriate internal teams and monitor cases through successful resolution
• Maintain accurate documentation of customer interactions and case updates using CRM and support systems
• Consistently achieve customer service, quality, and productivity targets while contributing to overall team success

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Malaysia: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a winner in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!