客房管家 Mandarin Speaking Housekeeping Supervisor

职位概况 客房管家需按照维京外展中国市场专业服务标准（VRC PSO ），确保船上最佳的清洁度、秩序和卫生状况，为我们的客人带来最大的满意度。

职位内容

• 客人洗衣的正确接受与分发
• 分配、管理和交还维京游轮制服
• 在登船日，保证运作顺畅
• 确保清洁部提供无可挑剔的清洁和秩序
• 积极协助客舱清洁及洗衣职责
• 按照公司标准和危害分析和关键控制点（HACCP）规则操作
• 确保定期保养船上的植物和花卉
• 派送每日日程，礼品订单和夜床服务
• 开始和结束巡航季时，准备开船和闭船事宜
• 激励和培训客房服务团队（5 ‐13 名员工负责洗衣、客舱及公共场所的员工）
• 监督客房服务团队的工作和职责
• 替代客房服务员（例如假日期间）
• 参与载荷
• 控制清洁成本在预算范围内
• 与酒店经理合作库存订货
• 正确货存量；建立标准水平
• 按照公司程序盘点库存
• 积极联络和招呼客人

任职资格

• 有酒店行业相关的教育学历
• 至少三年在相同或相似职位的专业经验
• 有国际/船上行业工作经验者优先
• 精通普通话和流利的英语技能，会说其它语言者优先
• 以服务为导向，以客为本，注重细节
• 优秀的管理、组织和沟通能力
• 个性积极，专业的外表
• 灵活、抗压能力强，有团队合作精神，信守承诺

PURPOSE OF POSITION You ensure optimal cleanliness, order and hygiene onboard to the fullest satisfaction of our guests in accordance with Viking China Outbound Standards.

Assignments/Responsibilities

• Correct receipt and distribution of guest laundry
• Distribution, control and return of the Viking River Cruises uniforms
• Ensuring a smooth operation on a embarkation day
• Ensuring impeccable cleanliness and order within the housekeeping department
• Active assistance with stateroom cleaning and laundry duty
• Operation of procedures according to company standards and HACCP rules
• Ensuring regular care of plants and flowers onboard
• Distribution of daily program, gift orders and turndown services
• Preparation of opening and closing ships at start and end of season
• Motivation and training of housekeeping team (5 -13 members in laundry, staterooms, public areas)
• Supervision of housekeeping team and operation of its duties and responsibilities
• Replacement of Stateroom Steward (e.g. during holiday time)
• Participation in loading
• Cost control for housekeeping within budget
• Stock ordering in cooperation with Hotel Manager
• Correct storage of stock; establishing of par levels
• Inventory according to company procedures
• Active liaison & socializing with guests

QUALIFICATION PROFILE

• Graduated education in hotel industry
• Min. 3 years professional experience in same position
• International experience / experience onboard a ship is an asset
• Excellent Mandarin and Fluent in English, other languages are an asset Service oriented and guest focused, attention to detail
• Excellent management, organizational and communication skills
• Positive personality, professional appearance
• Flexibility and stress resistance, team player, commitment