A
A L I
Mandarin Technical Representative
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱840,000 – ₱960,000 / year
Location:
Quezon City, Metro Manila, Philippines
Work mode:
Remote
Published on:
19 August 2026
What they need
Key Responsibilities:
- Handle Level 1 to Level 2 technical support tickets through a ticketing system
- Perform troubleshooting based on documented procedures and internal knowledge base
- Log, document, and escalate issues clearly and accurately
- Meet service-level agreement (SLA) response and resolution targets (5x8 schedule)
- Maintain complete and consistent ticket documentation
- This role does not include presales activities, proof-of-concept ownership, or solution/architecture design
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