Mandarin Translator

About the role

We are seeking a candidate proficient in Mandarin to assist with communication between management and the Indonesian team, while overseeing live streaming activities and supporting e-commerce operations for TikTok Shop and Shopee.

Key responsibilities

• Translate work communications between Mandarin and Indonesian and vice versa
• Assist communication between management and host teams, customer service, content creators, and e-commerce teams
• Oversee host schedules, attendance, and activities during live streaming
• Ensure hosts conduct live streams according to SOP, scripts, products, prices, promotions, and company directives
• Provide direct corrections or warnings if hosts do not follow SOP
• Assist in evaluating host performance based on activity and live streaming data
• Create simple reports on live streaming results and issues found
• Assist with basic TikTok Shop and Shopee operations including product checks, pricing, vouchers, campaigns, and listings
• Help collect and analyse basic data such as GMV, orders, viewers, product clicks, CTR, and conversion rates
• Follow up on assigned tasks until completion

About you

• Able to communicate in Mandarin, both verbally and in writing
• Good and communicative Indonesian language skills
• Good communication and coordination abilities
• Assertive and able to remind hosts if they do not follow rules
• Detail-oriented, responsible, and have good follow-up capabilities
• Comfortable using computers, Microsoft Excel, or Google Sheets
• Able to work with targets and deadlines
• Able to communicate problems quickly and clearly to superiors
• Interest in learning about e-commerce and live commerce
• Experience in e-commerce, live streaming, TikTok Shop, or Shopee is a plus