Manger, F&B / Culinary Operations - Chances Maple Ridge

Join our team at Chances Maple Ridge as the Manger, F&B / Culinary Operations — a hands‑on, operationally focused leadership role responsible for overseeing both Front of House (FOH) and Back of House (BOH) functions within a casino environment. This role blends culinary oversight, bar and beverage management, and daily service leadership to ensure seamless operations and exceptional guest experiences.

The Manager, F&B / Culinary Operations is accountable for the overall performance, profitability, and service standards of the F&B department. This includes menu development, supervising daily operations, managing staffing levels, supporting culinary execution, and ensuring compliance with company policies and regulatory requirements. The role leads by example, fosters a positive learning environment, and maintains a safe and welcoming workplace for all team members.

Key Accountabilities

• Provides leadership, direction, and mentoring to both FOH and BOH teams, ensuring alignment with service and culinary standards
• Oversees daily operations across the restaurant, gaming floor service points, and kitchen to maintain smooth, efficient service
• Manages all F&B service flow, including bar operations, food delivery, and coordination between FOH and BOH
• Develops and manages departmental budgets, monitors labour, food, and beverage costs, and analyzes P&L statements to ensure profitability
• Collaborates closely with the culinary team on menu development, food quality, portion control, and BOH operational standards
• Reviews pricing strategies, oversees inventory procurement, and manages vendor relationships and negotiations
• Develops Performance Objectives and delivers timely Performance Evaluations for direct reports
• Provides F&B expertise to cross‑department teams and vendor partners, supporting operational decisions and guest service initiatives.
• Approves all department‑related POs and invoices and ensures accurate financial tracking
• Conducts monthly inventory counts for both food and beverage
• Performs regular inspections of FOH and BOH areas to ensure consistency, cleanliness, and adherence to safety standards; reports maintenance or supply needs
• Liaises effectively with all operational departments to support smooth casino operations
• Builds strong working relationships with guests, ownership, and team members
• Ensures compliance with licensing laws, food safety, liquor regulations, health and safety standards, and other statutory requirements
• Manages additional initiatives and projects as required

Education and Qualifications

• Minimum 3 years of F&B leadership experience, including direct oversight of culinary/BOH operations
• Strong culinary knowledge and experience managing bar and beverage service
• Solid understanding of food safety, liquor regulations, and BOH operational standards
• Experience in banquet and catering execution
• Demonstrated ability to manage budgets, inventory, and cost controls
• Excellent leadership, coaching, and communication skills
• FOODSAFE Level 1 and Serving It Right required
• Strong verbal and written communication skills
• Experience with inventory systems, labour management tools, and restaurant POS software
• Strong business acumen and ability to analyze financial performance
• Proficiency in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

Standing for long periods of time and working non‑traditional hours, including regular weekend shifts, evenings, and holidays. Weekends are our busiest and most dynamic time, offering the opportunity to lead the team during peak guest traffic, drive service excellence, and directly influence the energy and success of the operation. This role is ideal for leaders who thrive in a fast‑paced environment and enjoy being at the heart of the action when the casino is at its most vibrant.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well‑being, growth, and long‑term success. Team members receive extended health benefits starting immediately upon hire, paid sick days, and a Company‑matching RRSP program with up to a 4% match to help you plan for the future. This role also includes three weeks of pro‑rated annual vacation, supporting work–life balance in a dynamic casino environment.

Compensation for this position is aligned with experience, with a salary range of $60,000–$70,000, and eligibility for a performance‑based bonus structure that rewards strong operational results and leadership impact.