Manhattan Warehouse Management

Job highlights

• 8-10 years experience with expertise in Manhattan WMOS 2020, Manhattan SaaS TMS, Manhattan SCI, Blue Yonder Enterprise Planning, and Blue Yonder Demand and Fulfill
• Lead operational readiness and 24x7 KLO support, manage ServiceNow knowledge and SOPs, handle priority 3 and 4 incidents, support major incidents with L3 team, oversee change management and proactive monitoring

Skills: Digital : Supply Chain Analytics

Experience Required: 8-10

Role Descriptions: 24x7 KLO support

Lead Operational Readiness for project support transition.
ServiceNow Knowledge management and SOP maintenance.
Small to medium enhancements.
Lead support of all priority 4 incidents and most priority 3 incidents.
Collaboratively support priority 1 2 major incidents with the L3 engineering team.
Technical Expertise In-depth knowledge and hand-on experience with Manhattan WMOS 2020| Manhattan SaaS TMS| Manhattan SCI| Blue Yonder Enterprise Planning| and Blue Yonder Demand and Fulfill technologies.
Problem-Solving Skills Strong analytical and problem-solving abilities with a focus on delivering effective and sustainable solutions.
Communication Skills Excellent verbal and written communication skills to interact with both technical and non-technical stakeholders.
Customer-Centric Approach Ability to work collaboratively in a team environment and contribute to a positive and production work culture
Support scheduled maintenance activities.Lead Shift left processes.
Change Management for breakfix| vendor maintenance and SDN testing including small to medium enhancements.
Proactive monitoring on key indicators

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