Manufacturing Customer Service

Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers. We are looking for a Customer Production Coordinator in Boardman, OH!

Reporting to the Customer Service and Planning Manager, this individual will act as a liaison between customers and the production team – providing administrative support.

Working Environment:

This position will be 100% on site at our facility in Boardman, OH and work the Day shift from 8:00AM to 4:30PM Monday to Friday.

We offer:

• Excellent growth and advancement opportunities.
• Clean and safe work environment.
• Company provided PPE and shoe allowances.
• On the job training.
• Growth opportunities.
• Company social events.
• Competitive compensation package.
• Benefit package.
• Employee and Family Assistance Program.
• Potential for annual bonus.

Job Responsibilities:

• Maintains customer records by updating account information.
• Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.
• Prepares purchase requisitions for purchased components.
• Prepares product and service work orders for production and distributes to production board/floor.
• Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.
• Monitor order status and shipping status.
• Advise customer of order status/delivery times/rush orders.
• Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Contributes to team effort by accomplishing related results as needed.
• Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
• Ensure output meets quality standards.
• Ensure all health and safety precautions are taken, policies are followed and enforced.
• Additional duties as assigned within your department.

Qualified Candidates will have:

• 1-2 years of production planning experience.
• 2-3 years of customer service experience
• Diploma in Engineering or business related fields are an asset.
• Highschool Diploma or equivalent is required.
• The ability to read blueprints is an asset.
• Production knowledge and computer savvy.
• Previous experience with ERP systems is an asset.
• Intermediate to Advance Microsoft Excel & Word skills.
• Planning, prioritizing, organizing and time management.
• Attention to Detail, accuracy and on time delivery.
• A proactive individual with the ability to problem solve.
• Ability to work independently as well as a dynamic team setting.
• English Written & Verbal Communication skills.

Canduct is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Canduct is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.