Manufacturing IT Administrator

Position Summary

The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC).

Key Responsibilities

Production & Manufacturing Applications Support

• ERP Assistance: Provide primary end-user troubleshooting and support for the QAD ERP system.
• Ignition Support: Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary.
• Roadrunner Support: Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.
• Industrial Hardware: Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.

Endpoint & Software Management

• PC Lifecycle: Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.
• Software Support: Deliver comprehensive PC software troubleshooting and user assistance.
• Daily Operations: Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.

Printer & Peripheral Infrastructure

• Office Printers: Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors.
• Barcode Printers: Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options.
• Auxiliary Devices: Maintain peripheral equipment, including postal machines, document scanners, and security cameras.

On-Call & Operations Support

• After-Hours Support: Participate in an off-hours and weekend on-call rotation.
• Remote Triage: Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.
• Operations Knowledge: Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.

Qualifications & Requirements

• Experience: 2+ years of IT support experience, preferably within a manufacturing or industrial environment.
• Technical Skills: Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.
• Manufacturing Applications: Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.
• Problem Solving: Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.
• Availability: Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures.

Mueller Industries Companies provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, sex, age, national origin, color, religion, disability, handicap or veteran status, sexual orientation, gender identity, and any other basis as may be specified by applicable federal, state, or local laws.