Manufacturing Operations Coordinator

Omniwell Labs – Boise, Idaho

About Omniwell Labs

Omniwell Labs is a growing U.S.-based contract manufacturer specializing in premium pet supplements and personal care products. We partner with brands to develop innovative, science-driven formulations and manufacture high-quality products using rigorous quality standards. As our business continues to grow, we are looking for an organized, proactive Operations Coordinator to help keep our manufacturing operations running smoothly.

Position Summary

The Operations Coordinator serves as the central point of coordination between sales, customers, production, purchasing, shipping, and accounting. This position is ideal for someone who enjoys wearing multiple hats, thrives in a fast-paced environment, and takes pride in keeping operations organized and on schedule.

The successful candidate will have excellent organizational skills, strong attention to detail, and the ability to communicate professionally with customers, vendors, and internal team members.

Primary Responsibilities

Manufacturing Operations

• Coordinate production schedules with manufacturing staff.
• Track customer orders from purchase order through shipment.
• Prepare and maintain production schedules.
• Coordinate raw material and packaging availability.
• Work with purchasing to ensure materials arrive on time.
• Monitor manufacturing timelines and communicate delays proactively.
• Maintain production records and manufacturing documentation.
• Assist with inventory coordination and stock tracking.

Customer Service

• Serve as the primary contact for customer order updates.
• Communicate production timelines and shipment schedules.
• Process customer purchase orders.
• Coordinate shipping and delivery logistics.
• Maintain accurate customer records.

Accounting & Administration

• Create customer invoices using QuickBooks.
• Process customer payments and maintain invoice records.
• Assist with accounts receivable follow-up.
• Support purchasing documentation.
• Organize electronic and paper files.
• Assist with reporting and administrative projects.

General Operations

• Help develop and improve standard operating procedures (SOPs).
• Support quality documentation and regulatory recordkeeping.
• Assist with office operations and special projects as needed.
• Identify opportunities to improve efficiency and workflow.

Qualifications

Required

• 3+ years of operations, manufacturing coordination, office management, or related experience.
• Experience using QuickBooks for invoicing and customer billing.
• Excellent organizational and time management skills.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Outstanding written and verbal communication skills.
• Ability to prioritize multiple projects simultaneously.
• High attention to detail.
• Professional and positive attitude.

Preferred

• Experience in manufacturing, food, dietary supplements, cosmetics, pharmaceuticals, or consumer packaged goods.
• Experience with inventory management.
• Experience with purchasing or supply chain coordination.
• Familiarity with GMP manufacturing environments.
• Experience creating or maintaining SOPs.

What We're Looking For

We're looking for someone who:

• Enjoys solving problems.
• Takes ownership of their work.
• Is highly organized.
• Communicates professionally with customers.
• Learns quickly.
• Works well independently.
• Enjoys improving processes.
• Wants to grow with a rapidly expanding company.

Pay: $18.00 - $22.00 per hour

Work Location: In person