Map Operations Coordinator

The Critical Tasks You Will Perform

• Plan and execute on-ground projects supporting map feature launches, user awareness, and product experience improvements.
• Coordinate schedules, logistics, materials, vendors, partners, and stakeholders to ensure projects are delivered on time.
• Support the creation of communication materials, including social media posts, posters, presentations, and short videos using Canva or similar tools.
• Collect and analyse feedback from users, drivers, field teams, and stakeholders, and translate insights into actionable improvement recommendations.
• Perform map operations tasks such as manual reviews, data validation, issue investigation, and feedback resolution.
• Monitor project data, progress, risks, and outcomes, and prepare project updates and post-activity reports.
• Collaborate with internal teams and external partners to resolve issues and ensure quality execution.
• Comply with Grab’s policies on confidentiality, data protection, safety, and operations.

What Essential Skills You Will Need

• Degree in Business, Marketing, Communications, Computer Science, Information Technology, Geography, or a related field.
• Experience in project coordination, field operations, campaign execution, community engagement, or similar operational roles.
• Strong organisational skills and the ability to manage multiple priorities.
• Good analytical, logical, and problem-solving skills.
• Comfortable working with data, spreadsheets, reports, and operational tools.
• Basic knowledge of Canva or similar design tools.
• Basic ability to edit short videos for social or internal communication purposes.
• Strong verbal and written communication skills in English.
• Ability to work independently, learn quickly, and execute tasks with limited supervision.
• Willingness to travel locally and work on-site when required. Strong attention to detail and a hands-on approach to problem solving.

Good to Have

• Experience in marketing activation, social media, content creation, or user engagement.
• Experience organising events, focus groups, surveys, or community activities.
• Knowledge of mapping concepts, geospatial data, OpenStreetMap, or location-based products.
• Experience working with vendors, agencies, or external partners.
• Familiarity with video-editing tools such as CapCut, Adobe Premiere Rush, or similar software.
• Experience working in a technology, mobility, logistics, or fast-paced operations environment.

LOCATION: Office Building A, Lot Vb.27b-28-29, Street No. 19, Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, HCMC

WORKING HOURS: Mon–Fri 9:00 AM–6:00 PM

BENEFITS:

• Salary: 14,705,000 Gross.
• 2 tháng thử việc, 100% lương.
• Tham gia BHXH, BHYT, BHTN ngay tháng làm việc đầu tiên.
• Được tham gia BH tai nạn 24/7.
• Không có lương tháng 13.
• Môi trường làm việc chuyên nghiệp, quy trình rõ ràng và ổn định
• Hợp đồng lao động có thời hạn, lộ trình gồm 4 hợp đồng thông qua 2 đơn vị đối tác