Maple & Ash Miami Host

What You Will Do

Manage reservations on OpenTable
Enthusiastically engage guests upon arrival and graciously thank them for dining
Manage waiting guests
Designate table assignments
Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
Be flexible and able to adjust to meet the changing needs of the restaurant and guests
Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations
Be considerate and willing to help out fellow teammates
Tolerate pressure and work calmly and efficiently during busy times
Identify investors and restaurant VIPs and notify their server
Communicate changes/events that can influence covers
Other tasks as assigned

Who We Are Looking For

Ability to use reservation systems
Professional, articulate, friendly, and punctual
Possesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests
Flexible hours are required (able to work days, nights, weekends, holidays)
Confidence in personal style and appearance
Must be able to work at a rapid pace while maintaining attention to detail
Communication and ability to delegate
Skilled in time management
This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.

Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.