Marina Supervisor - Marina Operations

About the Position:

Wynn Al Marjan Island is currently seeking a Marina Supervisor - Marina Operations to oversee the daily operation of the marina and ensure the safe, efficient, and professional delivery of marina services.

Reporting to the Director - Marina Operations, this role is responsible for leading dock operations, supervising marina team members, coordinating vessel movements, and supporting exceptional guest experiences. The Marina Supervisor will play a key role in ensuring operational excellence, maintaining safety standards, and fostering a culture of teamwork and accountability across the marina operation.

With a strong focus on leadership, service excellence, and operational efficiency, this role will contribute to delivering a world-class marina experience while upholding the standards that define the Wynn brand.

The primary duties and responsibilities of this role are:

Supervise the safe and efficient delivery of daily marina operations, including vessel arrivals and departures, berthing activities, dockside support, marina utilities, and workboat operations.

Lead, coach, and support Dock Attendants, ensuring all activities are carried out in accordance with approved operating procedures and safety requirements.

Coordinate marina services including guest transportation, baggage handling, waste collection, pump-out services, deliveries, and other guest-related requests.

Monitor daily marina operations to ensure compliance with health and safety, environmental, security, and operational standards.

Provide navigational guidance and vessel communication through approved marine communication channels when required.

Support marina office operations by ensuring vessel records, operational documentation, and administrative requirements are completed accurately and on time.

Conduct daily inspections of berths, pontoons, marina infrastructure, mooring systems, and marina equipment.

Coordinate routine and corrective maintenance activities with the appropriate departments to ensure facilities remain in safe operating condition.

Respond proactively to guest requests, concerns, and complaints, ensuring prompt resolution and exceptional service delivery.

Work closely with Security to maintain controlled marina access and report any unauthorized or suspicious activity.

Lead first-response activities during operational incidents and support emergency preparedness, drills, and response procedures.

Prepare operational reports, incident reports, shift handovers, and other required documentation.

Monitor compliance with marina regulations, operational procedures, and company policies.

Support team onboarding, operational training, safety training, and continuous development initiatives.

Promote a positive team culture by providing coaching, guidance, and performance support to marina team members.

Uphold Wynn service standards, company values, and professional conduct at all times.

About You:

Diploma or vocational qualification in Marine Operations, Marina Operations, Nautical Studies, Hospitality Management, or a related discipline is advantageous.

Two to five years of operational experience within a marina, maritime, hospitality, watersports, or related environment.

Previous marina operations experience preferred.

Demonstrated experience leading, coaching, and developing operational teams.

VHF Radio Operator's Licence preferred.

Basic First Aid certification preferred.

Proficient swimming ability is required.

Excellent verbal and written communication skills in English; additional languages are an advantage.

Working knowledge of marina management systems and Microsoft Office applications.

Strong leadership, problem-solving, communication, and guest-service skills.

Ability to make sound operational decisions while maintaining safety and service standards.

Comfortable working in an outdoor marina environment, including on pontoons and workboats.

Willingness to work a rotating shift pattern, including weekends and public holidays, in line with operational requirements.