Marine Hostess

Job Location: Banana Island Resort Doha By Anantara

Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

• Reports to the skipper
• Takes part in all activities delegated by the skipper.
• Takes part in all tasks delegated by the Marine Coordinator.
• Participates in all emergencies and drills.
• Responds to all emergencies and act as per given duties.
• Reports any unsafe activities to skipper.
• Provide a personal service to all the guests fully aware and following the hotel standards and procedures by developing high quality relationship with guests from the moment they arrive.
• Ensure that all guests are greeted and receive a warm welcome.
• Manage any guests complain in a professional manner, if you resolving to the guests satisfaction make sure you handover it to your supervisor or your manager.
• Ask for supervisor or manager help in serious case.
• Be aware of all hotel facilities, operating timing, and to promote the internal activities and events.
• Be updated with the latest administrative, organizational, operational or other changes and news.
• To attend a daily briefing with the front office team to recapitulate the tasks and activities.
• Maintain an atmosphere of high morale and a happy working relationship among the team.
• To report for the duty punctually wearing the uniform and the name tag. Maintain a high standard of personal appearance and adhere to the hotel department appearance standard.
• Meet and greets arrival and departure guests and provide necessary assistance.
• Ensure the updated safety and promotional videos are displayed or if unable to play the video, demonstrate the safety instruction at the beginning of the trip.
• Ensure all the guests has been informed by the announcement speech at the beginning and the end of each trip.
• Coordinate with your team to ensure smooth transfer arrangements for guests
• Perform the checklist as required. Ensure that vessels are clean and tidy, arrange flowers, water, dates, magazines and other amenities required.
• Participate in STCW courses or any other external training required by local or company regulations.

Qualifications

• Highschool Graduate or Diploma
• Excellent communication skills in English Language
• Customer focused and attention to detail
• With Hospitality background is preferred

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