Marine Operations Manager

Duties (NOT ALL INCLUSIVE):

• Organize and supervise daily beach operations.
• Managing daily set up and breakdown of the beach equipment.
• Providing continuous training to staff and guests on use of watersports equipment.
• Supervise, create, monitor, and enforce all standards, policies and procedures.
• Ensure staff is delivering quality guest experience.
• Assigning and delegating daily tasks to watersports team.
• Providing safety briefs to guest going in the water.
• Identifies and reports maintenance needs of watersports equipment.
• Light maintenance of equipment and make recommendations for equipment replacement.
• Provide a positive environment and motivate staff to achieve sales, superior guest service and promote RED.
• Assist with Hobie Cat and Sailing lessons and training.
• Assist with completion of dinghy training and record keeping of evolutions.
• Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.
• Adjust schedules for call outs and emergency time-off.
• Create and manage beach butler service and cabana rental program.
• Financial management of department P&L
• Planning and execution of special events/promotions
• Assist with dock management.
• Community engagement efforts
• Recruiting, hiring, onboarding and performance management.
• Other projects and/or duties as assigned.

Minimum Qualifications:

• High School Diploma or its' equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS
• Supervisor experience preferred

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.