Market Associate

Who you are

• 3+ years of experience in new sales, account management, or partner support
• 2+ years of hospitality/travel industry experience (nice to have)
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively
• Proven experience working a book of business, driving engagement and growth through proactive account management
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus)

What the job involves

• As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory
• You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb
• These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education
• In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience
• Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication
• Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb
• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit