Market Maker - Commercial Operations

iBasis is a leading international voice carrier and provider of value-added communications services for mobile operators. We offer a comprehensive portfolio of voice termination and data services, including messaging, signaling, and roaming, to many of the world’s largest fixed and mobile operators, as well as voice-over-broadband (OTT) service providers.

As our business continues to grow and evolve, we are looking for a Market Maker to join our dynamic team and help drive commercial performance across our global voice business.

The Role:

As a Market Maker, you will act as a key commercial partner to Sales, Routing, and other internal teams. You will develop a deep understanding of voice markets and use market intelligence, commercial analysis, and pricing expertise to optimize business performance. This Role can also be fullfied in Madrid, Spain.

Market Intelligence

• Partner with Sales and research external sources to develop a strong understanding of international voice termination markets.
• Analyze market dynamics, including cost structures, regulations, alternative suppliers, key market players, network structures, and international traffic flows.
• Work closely with Sales to understand customer requirements, market segments, competitive positioning, and price expectations.
• Translate market intelligence into actionable commercial recommendations and strategies.

Market Making & Commercial Strategy

• Partner with sales to develop, challenge, approve, and execute country strategies and commercial tactics for the Voice business.
• Connect internal sales opportunities with available buying opportunities and facilitate cross-regional matching of traffic.
• Identify lost or declining customer traffic streams and proactively develop strategies to recover and grow them.
• Develop and approve competitive pricing and customer-specific pricing exceptions to support revenue growth, maximize margin on available capacity, and protect existing business.
• Identify opportunities to improve commercial performance through better market positioning, pricing, routing, and supplier relationships.

Bilateral Deals & Swaps

• Review and approve bilateral deals and traffic swaps proposed by Sales.
• Assess whether proposed deals support the relevant country strategy and provide a market-competitive cost base.
• Evaluate the commercial impact, risks, and expected profitability of proposed deals.
• Monitor deal performance and profitability and take corrective action where required.

Cost Base & Supplier Management

• Continuously challenge and improve the market competitiveness of the cost base.
• Work closely with Sales, Deals, and Routing teams to identify cost optimization opportunities.
• Partner with Routing to determine vendor selection, traffic volumes, capacity requirements, and cost objectives.
• Use market intelligence and performance data to support supplier and routing decisions.

Margin Assurance

• Monitor market movements and identify margin risks, cost increases, and commercial alerts.
• Ensure timely analysis and action to protect and improve margins.
• Review and approve product customizations, routing exceptions, special deals, and pricing blends outside standard product configurations.
• Balance commercial opportunities with profitability, risk, and long-term customer value.

Requirements

• 3+ years of experience in an analyst, pricing, commercial, or market-focused role. Telecommunications/Voice experience is an advantage, but full training is provided.
• Strong analytical and problem-solving skills, with the ability to turn data into decisions.
• Strong commercial awareness and ability to balance risk, revenue, and margin.
• Excellent communication, organization, and stakeholder-management skills.
• Proactive and independent approach with a “make it happen” mindset.
• Ability to understand technical and commercial concepts quickly.
• Very strong Microsoft Excel skills.
• BSc/BA in Business, Finance, Analytics, Economics, or a related field, or equivalent experience.