Market Manager

The appointed Market Manager shall provide the following services.

5.1 Daily Market Operations

The Market Manager shall:

• Open and close the market in accordance with approved operating hours.
• Conduct daily inspections before trading commences.
• Ensure the market remains operational throughout trading hours.
• Monitor daily trading activities.
• Monitor occupancy of trading bays.
• Prevent unauthorised occupation of trading spaces.
• Maintain order within the market.

5.2 Trader Administration

The Market Manager shall:

• Maintain an up-to-date trader register.
• Verify permits issued by the Public Trading Department.
• Record trader attendance
• Report vacant trading bays.
• Report abandoned trading bays.
• Assist the Public Trading Department with trader verification exercises.
• Communicate operational matters to traders.
• Maintain records of trader contact information.
• Assist with onboarding new traders allocated by the Public Trading Department.

5.3 Compliance Monitoring

The Market Manager shall monitor compliance with:

• The City's Informal Trading By-law.
• Market Rules.
• Conditions of trading permits.
• Occupational Health and Safety requirements.
• Fire safety requirements.
• Environmental Health requirements.
• Waste management requirements.
• Food safety legislation (where applicable).

The Market Manager shall immediately report non-compliance to the designated Public Trading

Department official and may not enforce legislation beyond the authority delegated by the City.

5.4 Market Maintenance

The Market Manager shall:

• Conduct routine inspections of market infrastructure.
• Identify maintenance requirements.
• Report defects affecting municipal infrastructure.
• Monitor the condition of:

o Trading bays

o Ablution facilities (where applicable)

o Water supply (where applicable)

o Electrical installations (where applicable)

o Drainage systems

o Signage

o Security fencing

o Walkways

• Follow up on reported maintenance issues.

5.5 Cleanliness and Waste Management

The Market Manager shall:

• Ensure traders maintain clean trading areas.
• Monitor refuse removal.
• Report illegal dumping.
• Ensure refuse bins are utilised correctly.
• Coordinate cleaning activities where applicable.
• Promote recycling initiatives where feasible.
• Ensure common areas remain clean throughout the trading day.

5.6 Stakeholder Engagement and Relationship Management

The Market Manager shall act as the primary liaison between:

• The Public Trading Department.
• Informal traders.
• Trader committees and trader associations
• Law Enforcement.
• Environmental Health.
• Solid Waste Management.
• Community representatives.
• Other municipal departments and external stakeholders as required.

The Market Manager shall:

• Develop and maintain effective working relationships with stakeholders.
• Facilitate regular stakeholder engagement meetings.
• Promote communication and cooperation between traders and the City.
• Identify stakeholder concerns and facilitate appropriate interventions.
• Build consensus on matters affecting market operations.
• Manage stakeholder expectations and ensure timely communication of operational issues.
• Facilitate constructive dialogue between affected parties.
• Support market activation and development initiatives.
• Maintain records of stakeholder engagements and actions taken.
• Escalate unresolved matters to the Public Trading Department.

5.7 Health and Safety

The Market Manager shall:

• Conduct routine safety inspections.
• Report hazardous conditions.
• Record incidents occurring within the market.

5.8 Dispute Resolution

The Market Manager shall:

• Facilitate stakeholder mediation and conflict resolution.
• Engage affected stakeholders to achieve mutually acceptable outcomes.
• Maintain records of disputes, resolutions and corrective actions.
• Promote cooperative working relationships amongst traders and stakeholders.
• Mediate minor disputes between traders.
• Address operational complaints.
• Escalate unresolved disputes to the Public Trading Department
• Maintain complaints register.
• Record actions taken.

5.9 Market Performance Monitoring

The Market Manager shall monitor and report on:

• Occupancy levels.
• Vacant trading bays.
• Trader turnover where applicable.
• Customer activity.
• Infrastructure challenges.
• Security concerns.
• Compliance trends.
• Operational risks.

5.10 Market Manager Requirements

The Market Manager should have demonstrable experience in:

• Stakeholder engagement.
• Relationship management.
• Facilitation and mediation.
• Community engagement.
• Multi-stakeholder coordination.
• Conflict resolution.
• Informal trading and market environments.

6. Deliverables

The Market Manager shall submit:

• Monthly operational reports.
• Trader database updates.
• Occupancy reports.
• Maintenance reports.
• Incident reports.
• Complaints register.
• Compliance reports.
• Health and Safety inspection reports.
• Monthly photographic reports.
• Recommendations for market improvements.

Monthly Stakeholder Engagement Report

• This report should include:
• Stakeholders engaged.
• Nature of engagements undertaken.
• Issues raised.
• Actions taken.
• Matters requiring City intervention.
• Progress on previously raised stakeholder concerns.
• Planned engagements for the following month.

Job Type: Contract

Pay: R25 000,00 - R35 000,00 per month

Education:

• Diploma (Required)

Experience:

• Urban or Market Management: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person