Market Manager, ROW

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have six Customer Service Centres for Trip.com, established in Japan, Korea, the UK, Thailand, Malaysia, and the Philippines, providing 24/7 customer service in 35 different languages.

We have more than 30,000 employees scattered across 50 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspires to deliver the perfect trip at the best price for every traveller.

Introduction

The Accommodation team at Trip.com drives the growth of our global accommodation business, focusing on the African market. This role is based remotely in Cape Town, South Africa. The successful candidate will manage and expand our hotel partner portfolio, enhance inventory coverage, and deliver value to customers.

In this Role, you’ll get to

• Execute business strategy to achieve growth targets and expand inventory coverage across emerging market portfolios in Africa.
• Conduct market research and analysis to identify emerging trends, competitive landscape, and opportunities for business development.
• Collaborate with external stakeholders, tourism boards, and travel companies to develop destinations, organize destination workshops, and attend exhibitions as required.
• Have end‑to‑end ownership of new hotel acquisitions and existing hotel account management.
• Actively identify high‑potential prospect partners, lead the contracting process, and focus on both quality and quantity of new property signings.
• Maintain and enhance existing partnerships, monitor performance, provide ongoing support, and grow revenue of the existing portfolio in the assigned market.
• Take a customer‑centric approach to everything you do. Ensure hotel content, rates, availability, and products are aligned with company objectives and standards, and offer the best value to Trip.com customers.
• Collaborate with the operations team and other cross‑functional teams to ensure seamless execution of business initiatives.
• Prepare and present regular reports to senior management, highlighting business performance, challenges, and proposed solutions.
• Perform other assigned tasks based on business needs.

What you'll Need to Succeed

• Fluency in English required
• Very proactive with a strong sense of ownership
• Team player with a driven "get it done" positive attitude
• Detail‑oriented and fast learning capability
• Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
• Creative, innovative, and able to drive and manage change
• A minimum of 3 years of experience in sales, business development, or revenue/yield management in the online travel, hospitality, or e‑commerce industry

Why Trip.com Group

As a world leading company in travel industry, we provide a platform for our talent to unleash their power, make a global impact, and achieve a successful career. As an international team, we're dedicated to create a space where open communication and mutual respect is encouraged. At Trip.com Group, we are here to support you in and out of the workplace, enabling you to explore and embrace more possibilities and pursue a dream life.

What’s more?

• A fast-growing enviroment that offers strong potential for career growth and encourages bold ideas.
• We focus on cutting-edge technology to provide some of the best platforms and resources for you to do your best work.
• We encourage internal talent movement and provide global opportunities across functions, business units or regions for you to accelerate your career advancement.
• Thrive in a talented, supportive team with genuine, rigorous, and focused individuals who can inspire you from day one.
• Enjoy flexible working arrangement and various engagements outside of work that make your life at Trip.com Group Fulfilling.

Click the link to learn more about “What Makes Trip.com Group a Leading Global Travel Service Provider?”

Click the link to learn more about “This Is a Trip Where Both Your Career and Life Can Flourish!”

Find out more job opportunities at https://careers.trip.com.

Have a good trip, and see you soon!