MARKETING & CLIENT EXPERIENCE

URGENT RECRUITMENT: ANTHROP MANAGEMENT LIMITED IS RECRUITING Job Title: Head, Marketing & Client Experience Location: Lagos State Work Arrangement: On-site Employment Type: Full-time Industry:Real Estate / Property Development *Salary:*₦750,000 monthly net About Our Client Anthrop Management Limited is recruiting on behalf of its client for an experienced marketing and client experience professional to lead marketing strategy, brand positioning, lead generation, market engagement, and customer experience. Job Summary The Head, Marketing & Client Experience will lead the organisation's marketing and client experience functions, with responsibility for generating qualified business opportunities, strengthening brand visibility, supporting sales conversion and collections, and improving customer engagement throughout the client journey. The successful candidate will develop and execute marketing strategies, oversee digital campaigns, manage strategic partnerships, and establish effective client relationship and communication systems. Key Responsibilities - Develop and implement annual marketing, branding, and client experience strategies aligned with organisational objectives. - Prepare marketing plans for individual properties and projects, covering target audiences, positioning, campaigns, lead-generation channels, content, events, budgets, and performance targets. - Generate qualified prospects through high-net-worth individuals (HNIs), investors, diaspora markets, realtors, corporate organisations, referral networks, and digital campaigns. - Collaborate with the Sales team to improve lead progression from enquiry and qualification to inspection, offer, reservation, and sale. - Oversee digital marketing activities, including social media, website management, SEO, paid advertising, Google Business Profile, email marketing, and CRM campaigns. - Ensure professional and consistent delivery of marketing materials, including graphics, videos, property brochures, sales presentations, digital advertisements, and corporate communications. - Plan and execute property launches, investor events, exhibitions, roadshows, HNI engagements, realtor engagements, and strategic partnership initiatives. - Develop and manage relationships with realtors, referral networks, media organisations, and strategic partners. - Establish client experience systems covering enquiries, onboarding, payment communication, complaints, service updates, handovers, post-sale engagement, and referrals. - Ensure client enquiries and complaints are acknowledged and escalated within agreed timelines. - Collaborate with Sales and Finance to support inspections, reservations, conversions, and client communication initiatives that support collections. - Monitor customer behaviour, competitor activity, pricing trends, marketing developments, and market opportunities. - Manage the departmental budget, lead and develop the team, conduct regular strategy sessions, and prepare biweekly and monthly performance reports. Requirements - BSc in Marketing, Business Administration, Communications, or a related discipline. - 6–8 years of relevant professional experience in marketing, brand management, client experience, or commercial strategy, including leadership experience. - Experience in real estate, property development, investment, or a related sector is an added advantage. - Strong expertise in marketing strategy, brand positioning, digital marketing, lead generation, client relationship management, and customer experience. - Proficiency in Microsoft Office Suite, digital marketing tools, CRM platforms, and marketing analytics tools. - Excellent analytical, research, presentation, communication, and report-writing skills. - Demonstrated ability to lead marketing teams, manage campaigns, drive customer acquisition and engagement, and deliver measurable business growth. Key Competencies - Strong strategic marketing and brand management skills. - Excellent digital marketing and lead-generation capabilities. - Strong client relationship management and customer experience skills. - Effective leadership, communication, and stakeholder management. - Analytical thinking, budget management, and performance reporting. - Ability to drive customer acquisition, engagement, and business growth. Ideal Candidate The ideal candidate is a strategic, commercially minded, and results-driven professional who can strengthen brand positioning, generate qualified leads, improve client experience, build strategic partnerships, and support measurable business growth. How to Apply Interested and qualified candidates should send their CV to [email protected] and copy [email protected]. Email Subject: HEAD, MARKETING & CLIENT EXPERIENCE – LAGOS Only shortlisted candidates will be contacted. View other vacancies at: https://anthropmanagement.com/jobs

Pay: ₦750,000.00 per month

Work Location: In person