Marketing-Community Manager x2 (Fixed Term Contract)

About Studio 88 Group of Companies

Founded in 2001, Studio 88 has emerged as the largest independent retailer of branded clothing and footwear in Southern Africa, offering a wide range of top international and local fashion brands. We are committed to providing exceptional value and service to our customers, and we believe in empowering our employees to thrive in a dynamic and supportive environment.

Studio 88 is proud to be an equal opportunity employer, dedicated to promoting diversity, equality, and inclusion in the workplace.

Position -Community Manager

Division -Head Office

Department -Marketing

Reporting to -Marketing Brand Lead

Job Summary

Studio 88, the largest independent retailer of branded clothing and footwear in Southern Africa, is seeking an Event Coordinator to join the Marketing Team.

The Community Manager is responsible for building, engaging, and managing online and offline brand communities across the Studio 88 Group of Companies’ Chains. This role focuses on customer engagement, reputation management, responding to customer queries across digital platforms, and ensuring all community interactions are aligned to each Chain’s brand voice and values. The role plays a critical part in strengthening brand loyalty, improving customer experience, and supporting campaign and crisis communication efforts.

Responsibilities

Social Media & Community Engagement

• Manage and monitor multiple Brand and Chain social media accounts using bespoke platforms and tools such as AgoraPulse.
• Proactively engage with audiences, join conversations, and respond to comments, messages, and mentions across social platforms.
• Ensure a consistent, professional, and brand-aligned tone of voice across all community interactions.

Customer Interaction & Support

• Respond timeously to customer queries and feedback on social media platforms, LinkedIn, HelloPeter, and Google Reviews (GMB).
• Address customer concerns efficiently while maintaining a positive brand experience.
• Identify recurring issues or trends in customer feedback and escalate where necessary to relevant internal teams.

Reputation & Crisis Management

• Monitor the online reputation of the Studio 88 Group of Companies’ Chains.
• Flag potential PR risks, negative sentiment, or crisis-related issues to senior stakeholders for guidance.
• Support crisis communication efforts by ensuring accurate, on-brand, and timely responses.

Collaboration & Internal Communication

• Work closely with Marketing, Customer Service, and Regional Management teams to align community engagement with broader business goals.
• Share insights and community feedback to inform campaigns, customer experience improvements, and communication strategies.
• Assist in the development of FAQs, response templates, and standard engagement guidelines.

Reporting & Administration

• Provide feedback and insights on community sentiment and engagement performance.
• Maintain organized records of escalations, responses, and key community issues.

Minimum Qualifications and Experience

· Grade 12

· Tertiary qualification in Marketing, or a related field is advantageous

· A minimum of 1-3 years working experience in community management, social media management, or customer engagement

· Experience managing multiple social platforms and customer-facing communication channels

Programs

· Microsoft Office (Word, Excel, PowerPoint)

· Social media management tools (e.g. AgoraPulse or similar)

· Familiarity with HelloPeter and Google My Business is advantageous

Skills required

· Excellent written communication skills

· Strong interpersonal and customer service skills

· Ability to remain calm and professional in high-pressure situations

· Strong organisational and time management skills

· Attention to detail and accuracy

· Ability to multitask and manage multiple brands or Chains

Behavioral Dimensions

· Customer-centric and solutions-driven

· Proactive and adaptable

· Emotionally intelligent with strong judgment

· Able to work under pressure and manage sensitive situations

· Collaborative team player with a strong sense of accountability

Date issued

16 October 2026

Closing date

31 October 2026

Work Location: In person