Marketing Coordinator

Account Coordinator

Scale Marketing | Chicago, IL | Hybrid Schedule (3 Days in Office, 2 Days Remote)

About Scale Marketing

Scale Marketing is a full-service media strategy and data analytics firm that helps businesses make smarter marketing investments and achieve measurable results. We combine media planning and buying, data analytics, creative services, and ongoing optimization to help our clients reach their business goals.

Our team brings together diverse business and media expertise, using customer data and historical media performance to develop smarter strategies and continually improve results. We believe our success starts with how we treat our clients and each other, and we're looking for curious, motivated professionals who want to grow with us.

About the Role

The Account Coordinator is an essential member of Scale Marketing's Client Services team, supporting Account Managers and Strategists with account planning, media execution, and campaign management. This role provides hands-on exposure to the full lifecycle of a client's marketing program, from onboarding and research to media placement, campaign monitoring, and billing reconciliation.

As a bridge between client services, media buying, vendors, and finance, you'll help keep projects organized, campaigns on track, and deliverables accurate. You'll work across multiple media channels, including TV, radio, and digital, while developing an understanding of how media strategy, execution, and performance measurement work together.

This is an excellent opportunity for an organized, analytical, and proactive professional who enjoys managing details, solving problems, and learning how a full-service media agency operates. You'll also have opportunities to leverage AI tools and automation to improve workflows and support planning activities.

Key Responsibilities

Account Management & Coordination

• Support Account Managers and Strategists with day-to-day account planning, project coordination, and media fulfillment.
• Assist with client onboarding, including distributing agency-of-record (AOR) letters to media partners, coordinating vendor and client credit applications, and organizing historical media schedules.
• Manage multiple projects and deadlines while maintaining accurate documentation and communicating progress.
• Coordinate with internal teams and external partners to keep campaign workflows moving efficiently.

Media Planning & Research

• Conduct market, competitive, and audience research using tools such as Media Radar, Scarborough, Claude, and other planning resources.
• Assist with vendor research and media planning activities across television, radio, and digital campaigns.
• Help develop client presentation decks, strategy overviews, and supporting materials, incorporating AI tools and automation where appropriate.
• Organize research and planning information to help Account Managers and Strategists make informed recommendations.

Campaign Execution & Vendor Coordination

• Manage digital campaign insertion orders (IOs) and maintain accurate records of budget changes and campaign optimizations.
• Coordinate creative asset submissions and communicate creative updates to media partners.
• Confirm that media placements are running as ordered and obtain vendor contract confirmations.
• Review client airchecks and other campaign documentation for accuracy.
• Respond to vendor questions during campaign reconciliation and escalate larger issues or decisions to Account Managers and the media buying team.

Billing & Reconciliation

• Partner with Finance to support accurate monthly media billing and reconciliation.
• Compare vendor invoices against client flowcharts, media schedules, and approved placements.
• Investigate billing discrepancies and work with media vendors to identify and resolve issues.
• Maintain organized records to support accurate reporting and account management.

Process Improvement & Team Support

• Identify opportunities to streamline workflows, improve organization, and use technology to work more efficiently.
• Take ownership of assigned projects while remaining flexible to support changing team priorities.
• Contribute to a collaborative, solutions-oriented environment focused on delivering excellent client service.

Qualifications

• Bachelor's degree in marketing, communications, advertising, journalism, or a related field.
• Strong organizational and project management skills, with the ability to manage competing priorities and meet deadlines.
• Excellent attention to detail and the ability to maintain accurate records across multiple accounts and campaigns.
• Analytical thinking, sound judgment, and a willingness to ask questions, learn, and apply feedback.
• Strong written and verbal communication skills and a professional approach to client and vendor interactions.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint, and familiarity with Google Workspace tools, including Gmail, Sheets, and Docs.
• Technologically savvy, resourceful, and interested in learning how AI tools and automation can improve research, planning, and everyday workflows.
• A proactive, self-directed approach to problem-solving, with the ability to work independently while contributing to a team.
• An eagerness to understand client businesses, media operations, and the inner workings of a growing agency.

What We Value in Our People

• Curiosity: We ask questions, seek insights, and continuously learn.
• Honesty and Integrity: We act with transparency and do what is right.
• Respect: We value our colleagues, our clients, and the processes that help us succeed.
• Diversity and Inclusion: We welcome different perspectives and experiences.
• Teamwork Without Ego: We pitch in wherever needed and work together to get the job done.
• Client Ownership: We treat our clients' businesses as if they were our own.

Benefits & Perks

• Comprehensive benefits package, including health, dental, and vision insurance with generous employer contributions.
• Ongoing education, training, and professional development opportunities.
• Casual, open-office environment with a collaborative team culture.
• Company-sponsored events and team-building experiences.
• Exposure to a wide range of media channels, client industries, and marketing strategies.
• Opportunities to develop new skills and grow your career as the company expands.

Work Location

This is a hybrid position based in downtown Chicago, IL , with an expectation of working in the office three days per week and remotely two days per week.

Ready to Grow Your Career in Media?

If you're organized, curious, comfortable working with data and details, and excited to learn how marketing strategy comes to life, the Account Coordinator role at Scale Marketing offers an opportunity to build a strong foundation in media planning, campaign execution, and client services.

Benefits

Health Insurance- paid for by Scale Marketing

Dental and Vision insurance

401K with company match

unlimited PTO

holidays- 13 paid holidays