Marketing (Customer Solution) Supervisor

Key Responsibilities

1. Execute marketing strategies, identify new business opportunities, conduct customer visits, and develop new customer accounts to achieve business growth.
2. Analyze customer requirements and develop suitable transportation solutions based on routes, vehicle types, delivery volumes, frequency, and operational capacity.
3. Prepare quotations, calculate transportation costs, determine pricing, and evaluate profit margins in coordination with relevant departments.
4. Maintain strong relationships with existing customers, respond to inquiries, and handle customer complaints to ensure customer satisfaction and retention.
5. Coordinate with Operations and other related departments to ensure customer requirements are properly addressed and business solutions are operationally feasible.
6. Supervise team activities, monitor individual performance, and ensure timely follow-up on customer requests and improvement actions.
7. Monitor marketing performance, business opportunities, quotation status, project progress, and KPI achievement, and report results to management.
8. Comply with company policies, procedures, and applicable quality, environmental, and occupational health and safety requirements.

Requirements

• Diploma (D3) or Bachelor's degree (S1) in Management, Marketing, Business Administration, Accounting & Finance, Industrial Engineering, or a related field.
• Preferably at least 5 years of relevant experience in sales, marketing, customer solution, or transportation/logistics.
• Supervisory experience is an advantage.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Good customer relationship management and coordination skills.
• Ability to analyze transportation costs, pricing, and profit margins.
• Strong leadership, teamwork, and continuous improvement mindset.