MARKETING EXECUTIVE

Key Responsibility:

• Serve as the primary point of contact for existing customers, maintaining regular communication to understand their needs and ensure satisfaction with the company's products/services.
• Build and maintain strong, long-term relationships with clients through regular visits, calls, and meetings.
• Respond promptly and professionally to customer enquiries, feedback, and complaints, coordinating with internal departments to resolve issues.
• Identify opportunities for upselling, cross-selling, or contract renewals within the existing customer base.
• Prepare and deliver proposals, quotations, and service updates to customers in a timely and professional manner.
• Monitor customer accounts to track service delivery, satisfaction levels, and potential risks of customer churn.
• Organize and coordinate customer appreciation events, site visits, or engagement activities to strengthen business relationships.
• Gather customer feedback and market intelligence to relay to management for service or product improvement.
• Prepare regular reports on customer engagement activities, account status, and satisfaction levels for management review.
• Work closely with the sales, operations, and customer service teams to ensure a seamless customer experience.
• Maintain accurate and up-to-date customer records and communication history.
• Perform any other related duties as assigned by the Marketing Manager / Head of Department.

Job Requirements:

• Diploma or Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
• Minimum 2–3 years of working experience in customer relations, account management, or client-facing marketing roles; experience in a B2B environment is an advantage.
• Excellent interpersonal and relationship-building skills, with a customer-centric mindset.
• Strong written and verbal communication skills in English and Bahasa Malaysia
• Good problem-solving skills and ability to handle customer concerns professionally and calmly.