Marketing Executive

About the role

We're looking for a Marketing Executive to manage and support our online sales channels across App/Website, Shopee, Lazada, and TikTok Shop, including marketplace customer service, store maintenance, and campaign rollouts.

Key responsibilities

• Manage day-to-day marketplace operations, including product listings, pricing updates, variations, stock visibility, shipping settings, store decoration, and content updates
• Support campaign rollouts by setting up vouchers, bundles, add-ons, free gifts (GWP), and campaign assets according to timelines
• Ensure all online platforms are accurately maintained, updated, and aligned with marketing campaigns
• Monitor and maintain online sales performance and identify opportunities to improve conversion and customer experience
• Coordinate with internal teams to ensure timely updates and execution
• Handle customer enquiries promptly and professionally via Shopee/Lazada/TikTok chat
• Assist with basic updates for website/app such as banners, product highlights, and campaign content
• Prepare weekly online marketplace reports to team with key insights such as sales, traffic, conversion, top products, and campaign results
• Identify successful creatives and opportunities to scale them
• Recommend practical actions to improve content productivity and advertising efficiency

About you

• Diploma/Degree in Marketing, Business Administration, E-Commerce or related field
• 1–3 years working experience in e-commerce/marketing or related field
• Fresh grads with strong internship/part-time marketplace experience are welcome
• Familiar with Seller Center tools and daily operations: listing setup, price updates, vouchers, bundles, add-ons, store decoration, shipping settings
• Able to handle marketplace customer service professionally (chat response, order enquiries, escalation when needed)
• Hands-on experience in managing Meta Ads, TikTok Ads, or other digital advertising platforms
• Good analytical skills with the ability to interpret marketing and sales data, prepare reports, and optimize campaign performance
• Good understanding of digital marketing, online consumer behavior, and performance metrics such as ROAS, CTR, CPC, CPM, and Conversion Rate
• Strong attention to detail, responsible, and able to follow timelines
• Comfortable using Google Sheets for reporting and tracking

Benefits

• Performance incentive
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development